Teleservices Agent Job Vacancy at Evolve People Solutions

Teleservices Agent Job Vacancy at Evolve People Solutions

Position: Teleservices Agent

Location: Dar es Salaam

About the Role:

The primary role of the Teleservices Agent is to manage and deliver effective inbound and outbound customer service through voice and digital communication channels.

Teleservices Agent Job Vacancy at Evolve People Solutions

Key Responsibilities:

• Manage inbound customer communication by handling and responding to customer enquiries, orders, requests and complaints through voice and digital communication channels.
• Deliver exceptional customer service by ensuring all customer interactions are handled professionally, accurately and within the required service levels.
• Manage outbound customer engagement through follow-up calls, surveys, customer feedback, campaigns and other required customer communication activities.
• Process customer transactions accurately and efficiently in the ERP system, including quotations, purchase orders, sales orders, delivery notes, customer profiles and other required transactions.
• Drive sales through customer engagement by supporting outbound campaigns, converting leads into sales orders and identifying opportunities for up-selling and cross-selling.
• Maintain accurate customer information and records by updating the ERP system and relevant communication or campaign platforms in accordance with Company requirements.
• Support customer payment follow-ups by explaining accepted payment modalities, prompting customers with pending payments, and communicating order cancellations or rescheduling in line with payment deadlines.

Qualifications & Experience Required:

• Bachelor’s Degree in Business Administration, Sales & Marketing, Public Relations, or related field
• Minimum 2 years’ experience in a blended Contact Centre environment, handling both inbound and outbound voice and digital communication.
• Experience in customer service and customer relationship management
• Experience using ERP systems and other digital platforms for customer and transaction management.
• Experience in a Retail/POS environment will be an added advantage.

What’s on the table!

Opportunity for career growth in a multinational organisation
Competitive remuneration and benefits

How to Apply

CLICK HERE TO APPLY

Deadline: 15 September 2026