Customer Service Supervisor Job Vacancy at Ongeza Agrovet

Customer Service Supervisor Job Vacancy at Ongeza Agrovet

CUSTOMER SERVICE SUPERVISOR (1 POST)

DEPARTMENT: CUSTOMER SERVICE   

POSITION: CUSTOMER SERVICE SUPERVISOR  

LOCATION: ARUSHA, TANZANIA 

Job Summary: 

We are looking for a motivated and customer-focused Customer Service Leader to lead our customer service team, ensure excellent customer experience, handle customer inquiries and complaints, and provide effective after-sales support for our solar products and solutions.

KEY RESPONSIBILITIES

• Lead and supervise the Customer Service team.
• Handle customer inquiries, complaints and requests professionally and promptly.
• Coordinate after-sales services, warranty claims and customer follow-ups.
• Support the Sales team in responding to customer inquiries and following up on leads.
• Ensure customers receive accurate information about solar products and services.
• Monitor customer satisfaction and recommend improvements.
• Prepare customer service reports and maintain accurate customer records.
• Coordinate with Sales, Technical and other departments to resolve customer issues.

QUALIFICATIONS & EXPERIENCE

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales, Customer Service or a related field.
• At least 2–3 years of experience in Customer Service, Sales Support or a related role.
• Previous supervisory or team leadership experience is an added advantage.
• Experience in the renewable energy, electrical or electronics industry is another added advantage.
• Good computer skills and ability to use Microsoft Office applications.

HOW TO APPLY

Interested and qualified candidates should submit their CV and application letter in one file to:

Subject Line: APPLICATION FOR CUSTOMER SERVICE SUPERVISOR 

Email: [email protected]

Deadline: 15th September 2026 

Only shortlisted candidates will be contacted.