Customer Service Officer Job Vacancy at Yatech Company Limited
Customer Service Officer Job Vacancy at Yatech Company Limited
Position: Customer Service Officer
Company: Yatech Company Limited
Yatech Company Limited is a Tanzanian technology company and the team behind PasuaX. We are looking for a friendly, professional Customer Service Officer to be the first point of contact for our customers. You will answer calls on our toll free line, respond to messages and emails, solve problems quickly and make sure every customer is looked after.
Key responsibilities
- Answer customer calls on the toll free line and respond to emails, chats and social media messages promptly.
- Log every enquiry and complaint as a ticket and follow it through to resolution.
- Help customers with account, payment and app questions, guiding them step by step.
- Follow up open tickets by phone and keep customers updated until their issue is closed.
- Escalate technical issues and bugs to the technology team with clear, complete details.
- Work alongside our AI support system: review its replies and take over conversations that need a person.
- Handle complaints calmly and professionally, and protect the customer relationship.
- Record customer feedback and common issues, and share weekly insights to improve the product and service.
- Keep customer information confidential and follow company policies and procedures.
Minimum qualifications
- Certificate or Diploma in Business Administration, Customer Service, Communications, IT or a related field.
- At least 6 months of experience in customer service or a related role.
- Fluent in English and Swahili, written and spoken.
Requirements
- Excellent written and verbal communication skills in English and Swahili.
- Strong problem-solving skills and ability to handle customer enquiries and complaints professionally.
- Good computer literacy and ability to manage customer interactions across digital platforms.
- Willing to work shifts, including weekends.
- Available to work full-time from our Dar es Salaam office.
Skills
- Technical: ticketing and CRM systems, Microsoft Office, Google Workspace, email and chat etiquette, WhatsApp and social media messaging, fast and accurate typing, basic app troubleshooting, call handling.
- Personal: patience, empathy, active listening, calm under pressure, polite and clear phone manner, attention to detail, time management, teamwork, reliability.
How to apply
Send your CV to: [email protected] with the subject line “Customer Service Officer“.
Application deadline: 31 October 2026. Only shortlisted candidates will be contacted.
