Site Operations Manager at AKO Group Limited

Site Operations Manager at AKO Group Limited

Site Operations Manager

Job Overview

AKO Group Limited (AKO Catering & Facilities Management) is seeking a proactive Site Operations Manager to oversee day-to-day catering and food service operations at its designated site in Dar es Salaam. Reporting to the General Manager, the successful candidate will manage kitchen and dining room staff, maintain strict food safety and hygiene standards, manage stock and cost controls, and ensure maximum client satisfaction.

Key Information

• Organization: AKO Group Limited (AKO Catering & Facilities Management)

• Department: Operations / Hospitality

• Location: Dar es Salaam, Tanzania

Key Responsibilities

• Catering Operations & Quality Assurance: Supervise daily food preparation, cooking, and service to ensure meals adhere to agreed menus, quality standards, and service schedules across dining and kitchen facilities.

• Staff Management & Scheduling: Allocate duties, create shift rosters, monitor attendance and performance, identify training gaps, and enforce strict personal grooming and hygiene standards among kitchen and service staff.

• Food Safety, Hygiene & HSE: Enforce food safety practices regarding storage, handling, and cooking; maintain overall cleanliness across kitchen, store, and dining areas; monitor food wastage; and comply with site HSE protocols.

• Client & Customer Relations: Monitor client feedback, resolve service complaints promptly, and partner with site management to continually refine menus and service delivery.

• Stock & Cost Control: Oversee inventory levels in collaboration with procurement/stores, track food consumption, prevent waste, protect company assets, and manage catering operations within budget limits.

• Reporting & Administration: Compile daily, weekly, and monthly operational reports covering meal counts, inventory usage, food wastage, staffing, and incidents for management review.

Requirements & Qualifications

1. Education & Training

• Degree / Diploma: Bachelor’s Degree in Hospitality Management, Hotel Management, Food & Beverage Management, Business Administration, or a related field (a Diploma in Hospitality Management may be considered based on strong practical experience).

• Added Advantage: Certification or specialized training in Food Safety and Hygiene (HACCP/ISO 22000 principles).

2. Work Experience & Technical Skills

• Experience: Minimum of 3 to 5 years of progressive experience in catering, hospitality, or food service operations, including at least 2 years in a supervisory or management role.

• Preferred Background: Prior experience managing catering operations in remote sites, mining camps, construction projects, or institutional environments.

• Core Competencies: Proven skills in food cost control, stock management, menu planning, team leadership, client complaint resolution, and proficiency in Microsoft Office applications.

How to Apply

Interested and qualified candidates should email their application package (CV and Cover Letter) to:

• Email Address: [email protected]

• Application Deadline: October 15, 2026

Note: Only shortlisted candidates will be contacted.