Operations Specialist at Bolt Tanzania

Operations Specialist at Bolt Tanzania

Position: Operations Specialist 

Company: Bolt Tanzania

Department: Business Operations / Mobility

Job Location: Dar es Salaam, Tanzania

Job Type: Full-Time | Middle Level

Job ID: 144371

Posting Date: September 11, 2026

Application Deadline: September 24, 2026

Job Purpose

The Operations Specialist plays a vital role in launching and scaling Bolt’s ride-hailing services across secondary cities in Tanzania. This role owns end-to-end driver acquisition, onboarding optimization, city-level growth initiatives, and supply-demand marketplace balance. Combining analytical insight with hands-on field execution, the specialist collaborates with cross-functional teams (Marketplace, Driver Engagement, Rider Ops) to convert data into actionable operational growth.

Key Responsibilities

• Driver Acquisition & Funnel Management: Own the end-to-end driver acquisition pipeline—from lead generation through to activation. Utilize scout programs, referral schemes, and targeted channels to hit supply benchmarks.

• Onboarding & Engagement Optimization: Streamline driver onboarding via engagement centers, field clinics, and compliance checks. Monitor early retention rates and driver activation quality.

• City Expansion & Marketplace Balancing: Formulate and execute structured expansion plans for new and secondary cities across Tanzania, maintaining optimal supply-demand equilibrium.

• Growth Initiatives: Plan and execute targeted campaigns to boost both driver activation and local ride demand at the city level.

• Analytics & Performance Tracking: Monitor, analyze, and report on key operational metrics across driver growth and city performance, translating data into prioritized action plans.

• Cross-Functional Collaboration: Partner with global and regional Marketplace, Driver Engagement, and Rider teams to identify operational bottlenecks and improve overall market performance.

Candidate Qualifications & Experience

• Education: Bachelor’s degree in Business Administration, Operations Management, Logistics, Economics, Engineering, or a related field.

• Experience: 3 to 5 years of professional experience in operations, logistics, ride-hailing, e-commerce, or technology-driven marketplace businesses. (Market experience in Tanzania or similar regional markets is an added advantage).

• Analytical Capability: High proficiency in Microsoft Excel / Google Sheets and performance dashboard analytics.

• Execution & Adaptability: Strong execution mindset balancing field-level operational tasks with analytical planning in a fast-paced environment.

• Communication & Collaboration: Excellent communication skills, capable of engaging smoothly with field teams, driver partners, and executive stakeholders.

Why Join Bolt?

• Compensation & Perks: Competitive base salary, stock options, wellness perks, and a 1-month paid sabbatical after 5 years of service.

• Work Culture: Hybrid work model (minimum 12 in-office days monthly), high-autonomy teams, and a culture that encourages the active daily leverage of AI tools to maximize output.

Application Instructions

Qualified candidates should submit their application online through the official Bolt careers portal before the deadline.

CLICK HERE TO APPLY

• Application Deadline: September 24, 2026

• Target Candidate: Open to all qualified candidates (Gender: Both)