IT Service Delivery Lead at Diageo /East African Breweries(EABL)
IT Service Delivery Lead at Diageo / East African Breweries(EABL)
IT Service Delivery Lead
Company: Diageo / East African Breweries PLC (EABL)
Location: Dar es Salaam, Tanzania
Industry: Fast-Moving Consumer Goods (FMCG) / Information Technology
Job Type: Full-Time (Regular)
Career Level: Middle / Senior Level
Application Deadline: Open (Posted October 28, 2026)
Job Overview
The IT Service Delivery Lead is responsible for ensuring that the technology environment supporting business operations and employees remains reliable, secure, compliant, and fit for purpose. This position owns day-to-day IT service governance, manages third-party service vendors, oversees end-user technology and infrastructure health, drives cyber security compliance, and champions the adoption of modern digital workplace tools, data analytics, and AI solutions.
Key Responsibilities
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IT Service Delivery & Performance: Own day-to-day IT service governance, monitor SLA performance, lead incident responses during service outages, and drive continuous service improvement.
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Vendor & Stakeholder Management: Serve as the primary Enterprise Services contact for business stakeholders and manage operational oversight of third-party service providers and outsourced support teams.
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Infrastructure & End-User Computing: Maintain oversight of local network health, infrastructure lifecycles, and device management (joiners, movers, leavers), ensuring seamless workplace technology support.
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Digital Workplace & Analytics Enablement: Champion user adoption of Microsoft 365 (Teams, SharePoint Online), Power Platform (Power BI, Power Apps, Power Automate), and Generative AI tools (e.g., Microsoft Copilot) to improve productivity and decision-making.
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Cyber Security & Compliance: Enforce compliance with information security policies, remediate control gaps, promote cyber security awareness, and ensure alignment with enterprise data governance standards.
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Financial Management: Plan, forecast, and account for market technology expenditures while identifying sustainable cost reduction and service optimization opportunities.
Requirements & Qualifications
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Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
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7+ years of experience managing IT services in a complex corporate or multi-site environment.
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Strong working knowledge of IT Service Management (ITSM) frameworks; ITIL certification or equivalent experience is highly preferred.
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Hands-on experience managing third-party vendors and outsourced technical support teams.
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Proficiency with modern enterprise infrastructure, Microsoft 365, Power Platform, Power BI, and emerging Generative AI/productivity tools.
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Strong stakeholder management, communication, problem-solving, and change management capabilities.
How to Apply
Interested candidates should submit their application online through the official Diageo / EABL Careers Portal.
