Field Support Officer Job Vacancy at CVPeople Tanzania — August 2026

Field Support Officer Job Vacancy at CVPeople Tanzania — August 2026

Job Opportunity: Field Support Officer (1 Post)

Job Details 

• Recruitment Agency: CVPeople Tanzania

• Position: Field Support Officer

• Industry: Pharmaceutical / Healthcare Distribution

• Duty Station: Dar es Salaam, Tanzania

• Salary: TSH 528,000 Gross per month

Role Overview & Key Responsibilities

The Field Support Officer ensures fast, accurate order processing and administrative support for Independent Distributors. Serving as the primary service contact across phone, email, WhatsApp, and walk-in channels, this role drives distributor satisfaction, resolves queries, and supports overall volume growth.

• Order Processing & Query Resolution: Process web, phone, and walk-in orders; answer calls within 3 rings; acknowledge queries within 1 hour and fully resolve them within 8 hours.

• Distributor & Sales Support: Assist with qualification orders, product transfers, account balance validations, upselling products, and handling Distributor Standing Order (DSO) adjustments.

• Records & Compliance Administration: Maintain detailed call and query logs, manage stock return tracking, process account payment logs, and ensure strict compliance with internal policies.

• Events & Flexibility: Assist with company conventions, distributor training, and sales team events, working flexible hours or weekends when needed.

Qualifications & Requirements

• Education: Form Six (ACSEE) required; a Diploma/Degree in Business Administration, Customer Service, or a related field is an added advantage.

• Experience: 1 to 3 years of hands-on experience in customer service; administrative background is beneficial.

• Technical Skills: High proficiency in computer applications (MS Excel, MS Word, order management software).

• Core Competencies:

  • Strong verbal and written English communication skills.

  • Excellent problem-solving, time management, and active listening capabilities.

  • Detail-oriented with strong emotional intelligence and high dependability.

How to Apply

Interested candidates should submit their application online through the official CVPeople Tanzania recruitment portal.

CLICK HERE TO APPLY