Call Center Agents (4 Positions) at Onfon Microfinance
Call Center Agents (4 Positions) at Onfon Microfinance
Call Center Agents (4 Positions)
Company: Onfon Microfinance
Location: Dar es Salaam, Tanzania
Industry: Banking & Finance
Job Type: Full-Time
Application Deadline: November 10, 2026
Job Overview
Onfon Microfinance is seeking 4 dynamic Call Center Agents to join its customer support team in Dar es Salaam. The role focuses on handling inbound and outbound calls, addressing customer inquiries regarding financial products and services, resolving client issues, and maintaining accurate interaction records to ensure high customer satisfaction.
Key Responsibilities
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Manage inbound and outbound customer calls, providing information on financial products and services.
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Deliver front-line customer support, troubleshoot client concerns, and resolve issues promptly.
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Record customer interaction details and update client databases accurately.
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Follow up on unresolved customer inquiries to ensure timely resolution.
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Maintain adherence to company scripts, service standards, and operational procedures.
Requirements & Qualifications
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Bachelor’s degree in a related field.
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Prior experience working in a call center or customer support environment.
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Strong active-listening, verbal communication, and problem-solving skills.
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Excellent time management and multitasking abilities.
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Fluency in both English and Kiswahili (written and spoken).
How to Apply
Submit your updated CV via email to [email protected] before November 10, 2026. For more details about the company, visit www.onfonmicrofinance.co.tz.
