airpay Job Vacancy – Customer Service Executive

airpay Job Vacancy – Customer Service Executive

Table of Contents

Dar es Salaam

Airpay is a preferred partner and advisor in delivering financial services technology and last-mile enablement in Tanzania

Customer Service Executive

Manage large amounts of incoming phone calls & emails.
Generate & Channel sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools and manuals.
Meet personal/customer service team sale call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and closure.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Knowledge of Information Communication Technologies & Trends
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Location: Dar es salaam

Apply before: 5th April 2024

If interested, kindly send your cv to: [email protected]