Training Manager at Yas Tanzania
Job Overview
Training Manager at Yas Tanzania
Training Manager
Yas Tanzania
Dar es Salaam
Tigo Tanzania is now Yas Tanzania – creating a digital future for all Tanzanians.
TRAINING MANAGER
- University Degree in Business Administration or related areas; MBA is referred.
- 8+ years of experience in Capability Development preferably in Sale.
- Experience in Training content
- Creation and Presentation a MUST. Experience in Telecom and Banking is an added advantage.
CORE RESPONSIBILITIES
- Design, develop. and oversee comprehensive training programs for customer service, sales, Customer Experience and support, and other operational areas that meet company & industry standards and compliance regulations.
- Develop and enforce quality assurance policies and procedures to maintain high standards in service delivery at the customer touch point.
- Lead mentor, and develop a team of training and quality assurance team and foster culture of continuous improvement, collaboration and high performance
- Monitor and audit calls, emails, social media and other customer interactions for adherence to quality standards.
- Engage with customer service, sales and Customer Experience support teams to understand training needs and quality challenges.
- Develop relevant content for product and sales offered Yas owned shops and train relevant staff to drive the sales.
- Develop and enforce quality assurance polices and procedures to maintain high standards in service delivery at the customer touchpoint.
COMPETENCES
- Strong understanding of telecom products, services, and customer experience standard s.
- Expertise in instructional design. learning principles, and quality assurance methodologies.
- Excellent analytical skills for interpreting performance data and identifying areas for improvement
- Knowledge of telecommunications products, services, and industry trends.
Training Manager at Yas Tanzania
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”.
Only shortlisted applicants will be contacted”
If this description corresponds to you grow with us by applying before December 20 2024
How to Apply:
