Teller at United Bank for Africa (UBA Tanzania)

Teller at United Bank for Africa (UBA Tanzania)

Teller

Company: United Bank for Africa (UBA Tanzania)

Department / Division: Operations / Customer Service

Location: Dar es Salaam, Tanzania

Industry: Banking / Financial Services

Job Type: Full-Time

Job Overview

United Bank for Africa (UBA Tanzania) is seeking an efficient and customer-focused Teller to join its branch operations team in Dar es Salaam. The primary objective of this role is to manage daily cash and cheque transactions accurately, ensure error-free posting, maintain precise daily cash balances, and deliver high-quality customer service at the bank’s teller points.

Key Responsibilities

• Ensure prompt, accurate, and efficient processing and posting of all cash and cheque transactions (deposits, withdrawals, and payments).

• Conduct thorough daily cash balancing and maintain accurate registers for all teller point transactions.

• Maintain excellent service delivery and customer satisfaction standards at the counter.

• Execute additional operational and administrative duties assigned by the Customer Service Manager.

Key Performance Indicators (KPIs)

• Maintenance of fast Turnaround Time (TAT) per transaction.

• High score on the Customer Delivery Service Index.

• Revenue accrued through the processing of customer transactions.

• Zero or minimal transaction error rates.

• Zero cash shortages or overages during daily balancing.

Requirements & Qualifications

• Education: Bachelor’s Degree with a minimum of Second Class (Lower Division) or its equivalent from a recognized and accredited university.

• O’Level Credentials: Minimum of five (5) O’Level credits obtained in not more than two sittings, including Credit passes in Mathematics and English Language.

• Knowledge Base: Solid understanding of general banking operations, internal policies, procedures, and basic accounting principles.

• Skills & Competencies: Professional disposition, basic IT appreciation and software skills, strong information sourcing/processing abilities, high attention to detail, and a strong customer service orientation.

How to Apply

Interested and qualified candidates should submit their application via email to:

📧 [email protected]

• Email Subject Line: Application for Teller

• Required Attachments: Cover Letter, Curriculum Vitae (CV), and all Academic Certificates.

Note: Only shortlisted candidates will be contacted for interviews.