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Telesales and Telesourcing Agent Vacancy at East Africa Fruits

Full Time Tanzania August 6, 2024 Sales And Marketing

Job Overview

Telesales and Telesourcing Agent Vacancy at East Africa Fruits

Position: Telesales and Telesourcing Agent

Company: East Africa Fruits Company Limited (EA Foods)

Location: Dar es Salaam

Job role

Answer incoming calls promptly and professionally, addressing customer inquiries and providing accurate information.
Listen attentively to customers, understand their needs, and offer appropriate solutions or assistance.
Provide product or service information, including pricing, features, and benefits, to help customers make informed decisions.
Process orders, returns, or exchanges, and assist with order tracking and status updates.
Troubleshoot and resolve customer issues or complaints in a timely and effective
manner, escalating complex cases to a supervisor when necessary.
Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
Utilize CRM (Customer Relationship Management) software to document customer interactions, update records, and track customer requests.
Follow company policies and procedures while adhering to call center performance metrics and quality standards.
Upsell or cross-sell products or services based on customer needs and preferences.
Collaborate with other team members and departments to ensure prompt issue resolution and customer satisfaction.
Participate in ongoing training and development to stay updated on product knowledge, company policies, and customer service best practices.

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Qualifications

High school diploma
Must have skills
Communication skills
Problem solving skills

How to Apply

CLICK HERE TO APPLY