Spa Manager at Four Seasons Hotels and Resorts

Spa Manager at Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts

Arusha, Tanzania

About the job

• The Spa Manager creates Spa Menus and a tasteful environment, is aware of current market trends and is able to sell Spa Retail in a creative and successful manner.
• Builds a motivated and skilled team, leads by example and installs a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes
• Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees’ continuous development and personal growth
• Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals
• Prepares annual plans and forecasts, consistently monitors and manages budgetary goals
• Maintains an organized administration of departmental and personnel records, including rostering and leave planning
• Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook
• Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited
• Provides regular and fair performance feedback to employees, formally and informally as appropriate Is seen as a hands-on leader, assists employees in crunch times; Walks the talk Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply
• Promotes and ensures a safe working environment Performs any additional duties as assigned
• Effectively integrate the Spa with the Lodge operations wherever possible and in accordance to the direction of Spa trends
• Interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner
• Maintain optimum par levels for all materials and supplies and assure availability in operational and guest supplies
• Introduce new and innovative treatments, products, rituals and facials in order to continually enhance and develop the spa menu
• Achieve sales targets on a monthly basis as set by the Lodge.
• Responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of department-related materials and assets, according to standards to ensure for smooth operation.
• Oversee the cleanliness of the all areas in the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering
• Must be able to utilize all computer systems relevant to the departments.
• Make recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data
• Be cross-trained in all functions of the spa and assist in times of need
• Review all suggestions and comments from guests and make necessary adjustments
• Keep accurate and up-to-date records and statistics on members and membership sales
• Produce a monthly sales activity report and future action plan on sales activities
• Keep Senior Management of the Lodge informed of all member-related issues, events and programs
• Conduct Yoga Sessions for guests
• Perform other tasks or projects as assigned by Lodge management and staff.

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