SIM Registrations Operations Specialist at Vodacom

SIM Registrations Operations Specialist at Vodacom

Posting Country: Tanzania, United Republic of
Date Posted: 7 Jun 2023
Full Time / Part Time: Full Time
Contract Type: Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:

To work with Manager: Management of the SIM registration projects and operations ensuring support for channels of registration and their tools of trade and delivery of registration projects.

Key accountabilities

• Working with on various stakeholders to ensure all issue escalated/ reported on the escalation channels are resolved and update to have no impact on Acquisitions.
• To ensure SIM registration tools of trade are active and working –engage with team on ground and repair centre to ensure active and productivity
• Support the implementation of planned SIM registration projects by engaging with the agile squad on delivery and testing.
• Ensure SIM registration and related system stability by escalating timely to the responsible team and ensure fixing of the problem while managing the team on ground.
• Ensure system and process used are compliance to the process and procedure and report for any loopholes which result to non- compliance

Core competencies, knowledge and experience

• Understanding of project delivery and acceptance processes, methodologies within a fast-paced telecommunication environment
• Proven experience in working with various SIM registration stakeholders and support to achieve successful outcomes.
• Understanding of the regulatory requirement governing SIM registration and process governing on ground registration agents.
• Competency in ensuring tracking and improving efficiency and productivity in managing the on ground sales team and their tools of trade

Professional qualifications:

• Bachelor’s degree/Diploma or its equivalent in project management, Information technology Business Administration, Finance, Computer Science, or other related fields of studies
• At least 1-2 years of customer service and support /sales and channel management/Project management job experience.

Knowledge and Skills

• Strong oral, written, reporting and presentation skills.
• Strong negotiation and Interpersonal Skills.
• Very strong organisation skills.
• Customer service and support
• Stakeholder Management

Skills

Business Partnering
Partner and Supplier Management
Agile
Project and Programme Management
Business and Commercial Acumen
Complexity Management
Communication
Risk Assessment
Governance and Policy Compliance
External trends and insights
People Development
Facilitation
Strategy Execution
Resilience
Managing Change
Issue and Risk Management

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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