Service Center Teller Job Vacancy at KCB Bank
Service Center Teller
KCB Bank
Job Purpose:
To perform the operational functions related to the cash area including cash/non-cash transactions and provides a superior service level to all customers.
Key Responsibilities:
Process all the counter transactions accurately in accordance with the set objectives.
Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
Cross-sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
Handle customer requests efficiently and raise any problems to the Head Teller/SQC Manager in order to meet customer satisfaction & to reach customer delight.
Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
Daily Responsibilities:
Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
Check counterfeit currencies, checks and identities.
Be attentive to any possible frauds and risks and provide feedback to direct supervision.
Adhere to the bank clean desk policy.
Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work.
Lodge excess cash/currency in the strong room.
Ensure that cash held in the till at the end of business day tallies with the user’s cash analysis report.
To ensure that cash held in the till is adequate.
Service Center Teller Job Vacancy at KCB Bank
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