Branch Operations Manager at I&M Bank Tanzania

Branch Operations Manager at I&M Bank Tanzania

Branch Operations Manager

About I&M Bank (Tanzania) Limited

I&M Bank (Tanzania) Limited is a dynamic commercial bank offering comprehensive retail, corporate, and digital banking solutions across Tanzania. Guided by its promise of being “On Your Side,” I&M Bank focuses on customer-centric service delivery, operational excellence, and innovative financial solutions for individuals and businesses.

Position Overview

• Job Title: Branch Operations Manager

• Organization: I&M Bank (Tanzania) Limited

• Location: Zanzibar, Tanzania

Key Roles and Responsibilities

• Daily Branch Operations & Service Delivery: Oversee day-to-day branch operations, ensuring seamless transaction processing and exceptional customer service standards.

• Cash & Inventory Management: Ensure strict, accurate management of branch cash holdings, vault operations, daily transactions, and branch security inventory.

• Customer Engagement & Business Growth: Drive proactive customer relationship management, digital banking adoption, and cross-selling of banking products and services.

• Risk, Compliance & Audit Standards: Maintain robust internal controls and ensure full adherence to Bank of Tanzania (BoT) regulations, internal bank policies, and audit requirements.

• Branch Administration & Team Leadership: Lead overall branch administration, premises security, and staff supervision, coaching team members to achieve high operational performance.

Qualifications, Experience & Skills

Required Qualifications & Education:

• Education: Bachelor’s Degree in Business Administration, Finance, Economics, Marketing, or a related discipline.

• Experience: Minimum of 5 years of experience in banking operations, including senior-level operational supervision.

Key Competencies & Technical Skills:

• Banking Operations & Risk: Comprehensive knowledge of retail/commercial branch operations, cash management, internal controls, and banking risk management.

• Customer Service & Sales Acumen: Strong customer-centric mindset with proven ability to build client relationships and drive product cross-selling.

• Leadership & Communication: Demonstrated team leadership, conflict resolution, and effective verbal and written communication skills.

Mode of Application

Interested and suitably qualified candidates should submit their application electronically via email before the closing deadline.

Required Application Documents:

• Updated Curriculum Vitae (CV) detailing your senior banking operations experience.

• Scanned copies of relevant academic certificates and credentials (recommended).

Submission Instructions:

• Email Address: [email protected]

• Email Subject Line: Application – Branch Operations Manager – Zanzibar (Job ID: 151779)

• Application Deadline: Monday, November 30, 2026