Records Management And Corporate Service Desk Analyst at NMB Bank
Job Overview
Records Management And Corporate Service Desk Analyst at NMB Bank
Records Management And Corporate Service Desk Analyst
NMB Bank
Job Location :Head Office, Hq
Job Purpose:
Responsible to support a range of records management activities to ensure that the bank’s records are safeguarded throughout their lifecycle and ensure that the Corporate Services Desk is effectively managed.
Main Responsibilities:
Records Management
Develop and implement records management policies and procedures.
Ensure compliance with banking regulations, and data protection laws, and industry standards.
Oversee the organization, retention, and secure storage of physical records.
Represent the Records Information Management RIM Unit in a discreet, professional, customer-focused, and efficient manner.
Liaise and advise respective business units on archiving of documents so that they can be safeguarded and easily accessible to those who require them.
Assist and advise respective business units on all aspects of records transfer, records retrieval, and records disposal
Support the preparation of relevant training content and coordinating training sessions for respective staff.
Periodically assesses the condition of respective document storage areas, including the central archive, and raise identified issues for resolution and tracks their completion/closure.
Ensure proper handling and disposal of obsolete records.
Corporate Service Desk
Provide a friendly and professional point of contact for customers for any queries or concerns.
Liaise with Corporate Support team members to ensure the best resolution, consistent with contracts and SLAs.
Liaise with relevant staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue requests as required.
Work closely with Facilities specialists to develop and enhance the quality of service and reporting processes.
Carry out monitoring of Manage Engine data to ensure that work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPIs and SLAs
Compile and print reports on overall users/internal customer satisfaction.
Maintain and improve Service desk operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Prepare and share reports on Service desk performance reports by collecting, analyzing, and summarizing data and trends.
Maintain equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
Knowledge and Skills:
Exceptional customer service and communication skills
Self-motivated, enthusiastic, and professional
Knowledge of records management systems, familiarity with archives, archive management
Familiarity with banking regulations and data protection laws
Good general knowledge of relevant procedures and processes
Ability to prepare statistics and charts.
Confident with various MS Office applications, including Excel, Word, and PowerPoint
Qualifications and Experience:
Bachelor’s degree in library sciences, Archives Management, Records Management, Business Administration, Economics, Public Administration, or related field.
At least 3 years working experience in records management, preferably in banking environment.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 03-Feb-2025Job closing date : 17-Feb-2025
How to Apply:
