Information Technology Service Desk Consultant Job Opportunity at Standard Bank | July 2026

Information Technology Service Desk Consultant Job Opportunity at Standard Bank | July 2026

Information Technology Service Desk Consultant

Job Overview
Business Segment: Personal & Private Banking
Company: Stanbic Bank Tanzania
Location: TZ, Dar es Salam, Dar es Salaam, Kinondoni Road
Job Type: Full-time
Job Ref ID: 80383733A-0001
Date Posted: 7/15/2026

Job Description

To provide first and second line technical support to internal staff. The ideal candidate should be equipped with an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of IT related problems, which may range from straightforward to more complicated technical issues.

Qualifications

• Type of Qualification: Bachelors’ Degree
• Field of Study: Information Technology, Computer Science/Engineering
• Licenses/Certifications: ITIL Foundations v4/v5, CompTIA A+ Certification

Experience Required

• Delivery Enablement
• Technology
• 3-4 years’ experience in IT Helpdesk and Technical support and Desktop Support.
• Engagement experience with retail banking or commercial banking customers to provide transactional execution services and to provide information on the bank’s products.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Generating Ideas
• Checking Things
• Exploring Possibilities
• Showing Composure
• Establishing Rapport
• Interacting with People
• Examining Information
• Producing Output
• Articulating Information
• Following Procedures
• Embracing Change
• Meeting Timescales
• Providing Insights

Technical Competencies:

• Application Knowledge for Support
• IT Programme Management
• Service Level Management
• Stakeholder Management (IT)
• IT Knowledge
• IT Applications
• Difficult Calls Management
• Contact Centre Customer Relationship Management

How to Apply:

CLICK HERE TO APPLY