Head of Customer Service at Aventus Group

Position: Head of Customer service

We are a group of innovative digital loan providers leading the financial progress of European and Asian clients since 2009. To date, Aventus Group companies have issued more than €2,5B of loans. Currently, Aventus Group companies are successfully running businesses in 18 countries. Our team makes measured choices to drive sustainable growth and profitable business results for 14 years in a row. More than 2000 dedicated professionals make a difference in the financial field by running digital transformation and developing unique FinTech platforms.

Currently, we are in search of a head of customer service   to work in our company in Tanzania

JOB DESCRIPTION 

Role and Responsibilities:

• Managing day-to-day customer service operations
• Ensuring customer satisfaction
• Providing high-quality customer experience
• Builds strong relationships while acting as a liaison between the customer and the corporate office
• Designs and implements training programs for the department
• Collaborates with other departments to achieve organizational goals
• Collects and analyses customer service department metrics
• Conducts performance reviews of subordinates
• Leads quarterly meetings with department heads
• Executes related duties as needed

Minimum qualifications:

• Customer Service Management and Customer Service skills
• Experience with Analytical Skills to evaluate and monitor customer data, market trends, and feedback
• Strong organizational skills, including the ability to prioritize and delegate tasks
• A commitment to customer satisfaction and customer experience
• Excellent verbal and written communication skills in English and Swahili
• Experience working in the FinTech industry is a plus

If you are interested and are qualified for this role, kindly send your CV to: HRtanzania@aventusgroup.com, indicate the position you are applying as Subject of the email by 15th January 2024

Only shortlisted candidates will be contacted