Field Collection Coordinator Job Vacancy at d.light Tanzania — October 2026

Field Collection Coordinator Job Vacancy at d.light Tanzania — October 2026

Job Vacancy: Field Collection Coordinator

Job ID: 149034

Posted Date: 21st October 2026

Closing Date: 3rd November 2026

Location: Arusha, Tanzania | Employment Type: Full Time

Job Role Insights

• Qualification: Bachelor’s Degree in Business Administration, Finance, Accounting, Banking, Economics, or related fields

• Experience: Minimum 3 Years in field collections, credit risk management, or portfolio recovery (PAYGo, microfinance, or fintech experience preferred)

• Travel Requirements: Regular travel to field locations across assigned operational territories

About the Role

d.light Tanzania is seeking an experienced, results-driven Field Collection Coordinator to oversee and optimize field collection operations across its PAYGo off-grid solar business. Based in Arusha, this position provides day-to-day operational leadership to Field Collection Team Leaders and Collection Officers. The role translates company collection strategies into targeted field interventions, improves portfolio quality, drives cash recovery, enforces fraud prevention controls, and ensures ethical, compliant customer treatment.

Field Collection Coordinator Job Vacancy at d.light Tanzania — October 2026

Key Responsibilities

1. Strategy, Planning & Governance

• Collection Strategy: Translate country-level collection plans into daily, weekly, and monthly operational field targets for Team Leaders and Collection Officers.

• Governance & Compliance: Enforce compliance with credit risk appetite, internal control frameworks, consumer protection standards, and local regulations.

• Target & Performance Monitoring: Track territory performance against cash collection, win-back, and delinquency targets, implementing corrective measures for underperforming regions.

2. Field Operations & Portfolio Management

• Operational Leadership: Direct daily field collection workflows, territory coverage, account allocation, and officer productivity.

• Portfolio Analysis: Analyze delinquency drivers across regions, cohorts, and product lines to design targeted recovery interventions for delinquent and high-risk accounts.

• Recovery & Win-Back: Oversee account recoveries and win-back programs to re-engage delinquent clients and foster sustainable repayment habits.

• System Optimization: Oversee the utilization of mobile collection apps, business intelligence (BI) dashboards, and field tracking tools to maximize collection yield and cost efficiency.

3. Leadership & Capacity Building

• Supervision & Coaching: Lead, coach, and evaluate Field Collection Team Leaders and Field Officers, promoting accountability and performance ownership.

• Staff Deployment & Training: Support recruitment, onboarding, and training programs covering field negotiation, route planning, safety protocols, and system usage.

• Field Reviews: Conduct routine field visits to evaluate service quality, audit customer interactions, and mentor field teams.

4. Fraud Prevention & Risk Control

• Fraud Controls: Enforce field collection fraud prevention protocols, cash handling procedures, and payment reconciliation workflows.

• Investigations & Escalations: Identify suspicious activity, investigate suspected field misconduct or payment tampering, and escalate findings to the Credit Manager.

• Compliance Training: Deliver regular fraud awareness and ethics training to reinforce a zero-tolerance policy toward deliberate misconduct.

Qualifications & Requirements

Education & Experience

• Education: Bachelor’s Degree in Business Administration, Finance, Accounting, Banking and Finance, Economics, or a related business field.

• Experience: At least 3 years of progressive experience supervising field collections, credit risk management, or debt recovery within PAYGo, fintech, microfinance, or retail banking environments.

Key Competencies & Technical Skills

• Systems & Data: Proficiency in Google Workspace (Sheets, Docs, Slides), collection management software, and BI reporting tools.

• Risk & Controls: Solid understanding of credit risk, fraud detection, evidence management, and operational audit controls.

• Core Skills: Strong analytical problem-solving, field route planning, team coaching, negotiation, and stakeholder management skills.

• Personal Attributes: Uncompromising ethical integrity, high level of accountability, and sound operational judgment.

Key Performance Indicators (KPIs)

• Total Field Cash Collection Volume

• Average Collection Yield per Collection Officer

• Account Win-Back & Customer Recovery Rate

• Delinquency Rate Reduction

• Field Collection Return on Investment (ROI)

• Fraud Case Resolution Rate & Control Effectiveness

How to Apply

Interested and qualified applicants should submit their application materials (CV, Cover Letter, and supporting academic certificates) directly through d.light’s online career portal before the deadline:

CLICK HERE TO APPLY

• Closing Deadline: 3rd November 2026

Note: d.light is an Equal Opportunity Employer and enforces strict non-discrimination and fair recruitment practices.

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