Digital Channels Manager at Airtel Tanzania

 Digital Channels Manager at Airtel Tanzania

Digital Channels Manager  

Job Details

• Employer: Airtel Tanzania (Airtel Money / Mobile Financial Services)

• Position: Digital Channels Manager

• Department: Airtel Money & Digital Commerce

• Industry: FinTech, Mobile Money & Telecommunications

• Duty Station: Dar es Salaam, Tanzania

• Application Deadline: Open / As Listed on Portal

Role Overview & Key Responsibilities

The Digital Channels Manager is responsible for driving the strategy, adoption, and end-to-end performance of Airtel Money’s digital touchpoints (Mobile App, USSD, and self-service portals). This role focuses on optimizing digital customer journeys, increasing active user bases, managing third-party FinTech integrations, and keeping digital services aligned with strict risk and regulatory frameworks.

• Digital Channel Strategy & Growth: Define strategic expansion plans to increase active App/USSD users, boost transaction values, and digitize customer journeys to reduce reliance on assisted channels.

• Product & Lifecycle Management: Oversee the end-to-end digital portfolio lifecycle, create business cases and user stories, manage enhancement roadmaps, and monitor platform availability and conversion rates.

• Customer Experience & Engagement: Partner with Marketing, Retention, and CX teams to streamline onboarding, optimize transaction success rates, and launch targeted user acquisition campaigns.

• Ecosystem & Partner Management: Coordinate API integrations with FinTechs, aggregators, and third-party solution providers while managing vendor evaluation and contract processes.

• Governance, Risk & Analytics: Track performance KPIs via data dashboards, ensure strict compliance with AML, KYC, and data privacy regulations, and conduct root-cause analysis for continuous platform improvement.

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field. An MBA or professional financial certification is an added advantage.

• Experience: Minimum 3 years of hands-on experience in Digital Channels, Product Management, Digital Financial Services (DFS), FinTech, or Mobile Money.

• Technical & Operational Mastery:

  • Demonstrated expertise in managing mobile applications, USSD channels, API integrations, and digital financial ecosystems.

  • Strong foundation in Agile delivery methodologies, digital product tools, and customer experience (CX) journey design.

  • Proficiency in data analytics, dashboard reporting, and digital performance management.

• Soft Skills: Executive presentation capabilities, cross-functional stakeholder leadership, and strategic negotiation skills.

Institutional Commitments & Culture

Airtel Africa champions an entrepreneurial, fast-paced culture centered on innovation and community empowerment. The organization is committed to equal employment opportunity, diversity, and inclusion across all operations.

How to Apply

Interested candidates can apply online directly through the official Airtel career portal link:

• Application Channel: Submit directly via the Airtel Tanzania Careers Portal or the official recruitment link provided in the posting.

CLICK HERE TO APPLY