Customer Support Agent Job Vacancy at betPawa Tanzania

Customer Support Agent Job Vacancy at betPawa Tanzania

Position: Customer Support Agent

Company: betPawa Tanzania

Location: Dar es Salaam, Tanzania

Department: Customer Service

Industry: Betting / Sports Entertainment / Technology

Application Deadline: 13 October 2026

Job ID: 146370

Position Summary

The Customer Support Agent plays a vital role in delivering exceptional service and ensuring a high-quality user experience across all betPawa client engagement channels. Based in Dar es Salaam, this position is responsible for assisting users, handling inquiries and complaints, conducting client education campaigns, and supporting brand satisfaction surveys in a fast-paced environment.

Key Duties & Responsibilities

• Customer Engagement & Problem Resolution:

  • Assist customers through all available communication channels, ensuring their needs are met as they navigate betPawa products.

  • Review customer complaints, concerns, and inquiries to resolve issues efficiently and enhance overall customer satisfaction.

  • Promote product value and brand loyalty through supportive and positive client interactions.

• Outbound Communication & Market Surveys:

  • Carry out callout campaigns to educate existing and potential clients on new and existing products.

  • Conduct customer satisfaction and brand perception surveys via telephone outreach.

• Operations & Adaptability:

  • Maintain a flexible and dynamic work schedule to accommodate operational requirements.

  • Work independently and remain effective under pressure with minimal supervision.

Qualifications & Requirements

• Education: Minimum of 2 years of college/tertiary education (Secondary, Vocational/Technical, Certificate, Diploma, or Degree).

• Work Experience: Prior experience in customer service or customer support roles is required.

• Language Proficiency: Excellent written and spoken command of Swahili and English (additional languages are an added advantage).

• Core Competencies:

  • Strong interpersonal, communication, and problem-solving skills.

  • Quick learning ability and willingness to adapt to dynamic environments.

  • Ability to handle pressure and work autonomously.

  • Genuine interest in customer care and helping others.

• Industry Interest: Interest in the sports industry, with knowledge of football betting considered a plus.

Company Benefits & Culture

• Competitive compensation package.

• Clear career development and professional growth opportunities.

• Comprehensive employee wellness program.

• Collaborative and inclusive work environment with team-building events.

How to Apply

Interested applicants should submit their application by following these instructions:

1. Language Requirement: Submit your application materials (detailed CV/resume and cover letter) in English.

2. Submission Channel: Apply through the official betPawa career portal or designated regional job board link before the closing deadline.

CLICK HERE TO APPLY

1. Application Deadline: 13 October 2026

Equal Opportunity & Privacy Notice:

betPawa is an equal opportunity employer that celebrates diversity. All personal applicant data provided will be handled in full compliance with applicable privacy regulations and used strictly for recruitment purposes.