Customer Service Officer Job Vacancy at World Vision Tanzania — September 2026

Customer Service Officer Job Vacancy at World Vision Tanzania — September 2026

Job Title: Customer Service Officer

Organization: World Vision Tanzania

Job Location: Arusha, Tanzania

Job Type: Full-Time (Local – Fixed Term Contract)

Application Deadline: September 25, 2026

Job ID: 139598

About World Vision Tanzania

With 75 years of experience, World Vision is dedicated to helping the most vulnerable children overcome poverty and experience fullness of life. Inspired by our Christian faith, we serve children of all backgrounds in nearly 100 countries with over 31,000 staff members.

Role Summary

The Customer Service Officer will deliver high-quality customer service, oversee banking activities, manage petty cash and disbursements, handle manual data entry, drive savings mobilization, and support general business center administration in Arusha.

Key Responsibilities

Customer Service & Client Support (15%)

• Attend to customer inquiries, complaints, and resolve service issues efficiently.
• Direct clients to appropriate officers or service channels and monitor ATM usage.
• Provide accurate product information and distribute marketing materials (e.g., fliers).
• Compile customer feedback and submit reports to the Call Centre Manager.

Savings Mobilization & Marketing (15%)

• Mobilize, promote, and sell savings products to prospective and existing clients.
• Open savings accounts and ensure all Know Your Customer (KYC) documentation is completed and approved by the Business Center Manager (BCM).

Banking Operations & Reconciliation (20%)

• Register bank pay-in slips, issue official receipts, and initiate cheque payments for central processing.
• Perform bank reconciliations and acknowledge bank correspondence.
• Send disbursement sheets to the Central Processing Center and physically confirm clients during disbursement.

Payments & Petty Cash Management (20%)

• Manage petty cash disbursements and reimbursements in strict adherence to policy.
• Process authorized cash and cheque payments for service providers, contractors, and labor wages.
• Handle purchases for general office supplies (water, tea, utensils, etc.).

Data Entry & Operations (10%)

• Execute accurate manual data entry whenever tablet systems fail, ensuring full approval documentation is attached.
• Supervise and confirm client mobile changes and ATM registrations at the Business Center.

Office Administration & Custody (10%)

• Safely store loan collaterals, client files, financial documents, and valuable assets.
• Manage incoming/outgoing parcels, photocopying, printing, and business center stationery inventory.

Reporting & Compliance (10%)

• Promptly report lost ATM cards, mobile lines, or missing clients to the Business Center Manager and Disbursement Officer.
• Report delivery schedules and asset losses to leadership.

Required Qualifications & Skills

Education: Bachelor’s Degree or Diploma in Accounting, Finance, or a related field.

Experience: Minimum of two (2) years of relevant work experience in customer service, banking operations, or administration. Customer Service Officer

Technical Proficiency: Proficient in Microsoft Office applications with strong data entry, analytical, and financial reporting skills.

Core Competencies: Excellent verbal and written communication, leadership, problem-solving, and marketing abilities.

Spiritual & Faith Alignment: Ability to model effective Christian leadership, reflect organizational values, and lead daily devotions.

How to Apply

Interested local candidates who meet the requirements should submit their application online through the World Vision careers portal before September 25, 2026.

CLICK HERE TO APPLY

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