Customer Experience Manager at Karimjee Group
Customer Experience Manager at Karimjee Group
Position: Customer Experience Manager
Company: Karimjee
Location: Dar es Salaam, Sokoine Drive
Experience Required: 10+ Years
Application Deadline: 25 September 2026 at 5:00 PM
QUALIFICATIONS
- Degree in Business, Marketing, Information Systems, Statistics or a related discipline; postgraduate qualification an advantage.
- Customer value management experience spanning segmentation, retention, cross-sell and lifetime-value measurement.
- Journey mapping, voice-of-customer research and service design across multiple channels.
- At least one end-to-end CRM or customer-data-platform implementation delivered to production; vendor management experience.
- Working knowledge of data protection; proven ability to turn customer insight into adopted product decisions.
- Ability to use approved AI tools for customer research and analytics, and verify outputs against source evidence.
EXPERIENCE
- 10+ years in customer experience, customer operations or CRM leadership, including ownership of a Group-level or multi-brand programme.
HOW TO APPLY
Interested and qualified candidates should submit their applications to:
Email: [email protected]
Application Deadline: 25 September 2026 at 5:00 PM
