Bank Officer at I&M Bank Tanzania

Bank Officer at I&M Bank Tanzania

Bank Officer

About I&M Bank (Tanzania) Limited

I&M Bank (Tanzania) Limited is a dynamic commercial bank offering comprehensive retail, SME, corporate, and digital banking solutions across Tanzania. Guided by its promise of being “On Your Side,” I&M Bank focuses on customer-centric service delivery, operational excellence, and innovative financial solutions for individuals and businesses.

Position Overview

• Job Title: Bank Officer

• Organization: I&M Bank (Tanzania) Limited

• Location: Zanzibar, Tanzania

Key Roles and Responsibilities

• Customer Service & Transaction Processing: Deliver exceptional front-office branch service, attend to walk-in customers, and accurately process daily banking requests and financial transactions.

• Query Resolution & Account Management: Promptly resolve customer inquiries, handle service complaints professionally, and support ongoing client account maintenance activities.

• Product Promotion & Cross-Selling: Actively educate customers on bank offerings, promote digital banking channels, and cross-sell retail and SME banking products and services.

• Branch Records & Asset Administration: Maintain accurate branch operational records, compile routine activity reports, and safeguard assigned branch operational assets.

• Risk, Compliance & Operations Support: Adhere strictly to Bank of Tanzania (BoT) regulations, Know Your Customer (KYC) protocols, internal controls, and general branch administration procedures.

Qualifications, Experience & Skills

Required Qualifications & Education:

• Education: Bachelor’s Degree in Business Management, Finance, Banking, Economics, Commerce, or a related field.

• Experience: Minimum of 1 year of relevant working experience at the Officer level within a banking or financial services environment.

Key Competencies & Technical Skills:

• Banking & IT Proficiency: Solid understanding of retail and commercial banking products, paired with strong proficiency in Microsoft Office applications (Word, Excel, Outlook).

• Communication & Interpersonal Skills: Excellent verbal and written communication abilities with a warm, customer-first approach.

• Problem-Solving & Attention to Detail: Strong analytical problem-solving capabilities, numerical accuracy, and adherence to operational compliance standards.

Mode of Application

Interested and suitably qualified candidates should submit their application electronically via email prior to the closing deadline.

Required Application Documents:

• Updated Curriculum Vitae (CV) highlighting your banking operations and customer service experience.

• Scanned copies of relevant academic certificates and credentials (recommended).

Submission Instructions:

• Email Address: [email protected]

• Email Subject Line: Application – Bank Officer – Zanzibar (Job ID: 151775)

• Application Deadline: Monday, November 30, 2026