ELC Warehouse Agent at DHL Express Tanzania
ELC Warehouse Agent at DHL Express Tanzania
Position: ELC Warehouse Agent
Location: Dar es Salaam
Job Role Insights
-
Qualification: Bachelor’s Degree or equivalent
-
Experience: 2+ Years
About the Role
The Warehouse Agent is responsible for day-to-day warehouse activities within the Express Logistics operation at DHL Express Tanzania. This role ensures accurate receiving, storage, picking, packing, dispatching, and inventory management while maintaining high safety, quality, and productivity standards. The agent will interact with customer operations stakeholders and collaborate with operations management, including gateway and ground teams, to deliver a seamless fulfillment process and superior customer experience.
Key Responsibilities
Inbound Operations
-
Stock Receipt: Receive incoming stock from suppliers and verify quantities against delivery notes.
-
Inspection: Check goods for damages or discrepancies and escalate quality concerns as needed.
-
Storage & Labeling: Accurately label, sort, and store inventory in designated warehouse locations.
-
System Updates: Update inventory tracking systems to maintain real-time stock accuracy.
Order Fulfillment (Picking & Packing)
-
Order Picking: Pick customer orders accurately using system-generated pick lists.
-
Packing: Pack products according to company packaging standards to protect goods during transit.
-
Quality & SLAs: Verify order quality checks and meet fulfillment SLAs prior to dispatch.
-
Exception Handling: Assist in handling order exceptions, replacements, or returns.
Outbound Operations
-
Parcel Staging: Prepare parcels for courier collection, including scanning, manifesting, and staging.
-
Documentation: Ensure all accurate documentation accompanies outbound shipments.
-
Handover Coordination: Coordinate with Last Mile partners and couriers for timely shipment handovers.
Inventory Control
-
Stock Audits: Participate in regular stock counts, cycle counts, and inventory audits.
-
Discrepancy Reporting: Report inventory mismatches, low stock levels, or fulfillment issues promptly.
-
Stock Rotation: Maintain warehouse cleanliness and ensure stock rotation protocols (FIFO/FEFO).
Health, Safety, and Compliance
-
Workplace Safety: Maintain a clean, organized, and safe working environment.
-
Policy Compliance: Adhere strictly to warehouse safety, security, equipment handling, and operational standards.
-
Hazard Reporting: Immediately report hazards, near misses, or unsafe conditions to management.
General Support & Customer Experience
-
Continuous Improvement: Assist with efficiency and accuracy process improvement initiatives.
-
Equipment Operations: Safely operate warehouse equipment (e.g., pallet jacks, scanners, trolleys).
-
Customer Relations: Maintain strong customer relationships by ensuring every interaction reflects a commitment to customer satisfaction.
Qualifications & Requirements
-
Education: Bachelor’s Degree or equivalent qualification.
-
Experience: More than 2 years of relevant experience (prior experience in warehouse, logistics, or e-commerce fulfillment is preferred).
-
Licensing: Forklift license and proven ability to operate material handling equipment safely.
-
Technical Skills: Proficiency in Microsoft Office applications and general computer skills; familiarity with Warehouse Management Systems (WMS) is an advantage.
-
Core Capabilities: Strong communication skills and a basic understanding of inventory control and order fulfillment workflows.
How to Apply
Interested candidates meeting the qualifications should apply before the deadline on 28th October 2026, referencing Job ID: 148292
