Customer Service Representative at Wananchi Cable Tanzania Limited

Customer Service Representative at Wananchi Cable Tanzania Limited

Customer Service Representative

Wananchi Cable Tanzania Limited

Dar es Salaam

Cable Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider.

Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider. We are looking for Customer Service Representative (Zuku Fiber TZ), who will work independently to provide professional and focused customer service both internally and externally. He/she will be reporting to Customer Experience Manager.

Customer Service Representative will be responsible for;

• Handle inbound and outbound customer interactions. A customer-centric mindset is
  necessary in order to ensure long-term customer satisfaction.
• Educate customers on competitive pricing and product information; comparing and
  contrasting our products versus competition.
• Responsible for skillfully retaining customers through positive relationshipbuilding
• Identify reason(s) for disconnect and overcome objections in an effort to retain the
  customer
• Save and re-sell the value of our products and services by properly aligning their
  features, benefits and price with the needs of our customers
• Provide exceptional customer care across all call types including escalations, technical support and billing.

Qualifications

• Experience over 1 year in a Retention/Churn team in a Telco/ICT company
• Customer-centric mentality & passion for the customer
• Effective verbal communication skills, including grammar and tone

How to Apply:

Please share your CV and relevant certificates and supporting documents to: [email protected] before 8th October 2024.