Customer Care Agent at KING CASINO

Customer Care Agent at KING CASINO

King Casino

Dar es Salaam

Job Details

Sports Betting CUSTOMER CARE AGENTS AND SUPERVISORS:

REQUIREMENTS:

Experience- 3 years in related field and above
Must speak good English, Swahili

GENERAL JOB RESPONSIBILITIES

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

APPLY THROUGH : [email protected] 

Or you may deliver your applications at KING CASINO 2nd Floor, Palm village, Mikocheni (Warioba Street).

Your Applications must include the

Detailed CV
Application letter
Local government letter
2 recent passport size
Referees letter