Transaction Monitoring and Dispute Management at KCB Bank

Position: Transaction Monitoring and Dispute Management

KCB Bank Tanzania

Dar es Salaam

Job Description

• Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
• Resolving ECRM/ITSM Card related queries
• Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
• Daily monitor online transactions and resolve all issues related to 3D authorization.
• Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
• Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
• Oblige to any other job as assigned from time by the line manager

Job Info
Job Identification: 3170
Posting Date: 10/02/2024, 04:42 PM
Apply Before: 10/16/2024, 04:41 PM
Degree Level: Bachelor’s Degree
Job Schedule: Full time
Locations: Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ

How to Apply:

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