Service Delivery Manager at Ericsson

Service Delivery Manager

Ericsson · Dar es-Salaam,

About This Opportunity

We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfilment and customer happiness. The role also includes owning the customer network support engineers’ team and working closely with the competence centres, global support, and product line maintenance teams.

What You Will Do

Negotiation and argumentation.
You possess PROPS-C process and hardware services knowledge.
Change and improvement management skills.
You have strong business understanding and Ericsson business knowledge.
Financial competence and skills.
You will promote knowledge sharing and mentoring.
Trade compliance knowledge.
Responsible for delivering results & meeting customer expectations.
You will drive Ambitious & Commercial Thinking.
Leading & Supervising.
Deciding & initiating action.
You are capable of coping with pressures & setbacks.
Promote networking.

You will bring

Experience: 7 -15 years
Technical Skills: Cloud or Virtualization experience
Leadership and management skills.
Excellent interpersonal skills and strong customer orientation.
Self-motivated and teammate.
Ability to adapt to change.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Would you like to take a tour to “Life at Ericsson MEA”, visit short video below

https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Tanzania, United Republic of (TZ) || Tanzania, United Republic of : Dar es Salaam : Dar es Salaam

CLICK HERE TO APPLY