Senior Safari Operations Assistant at Asilia Lodges and Camps LTD

Senior Safari Operations Assistant at Asilia Lodges and Camps LTD

Asilia Lodges And Camps

Arusha

COMPANY NAME: ASILIA LODGES AND CAMPS LTD

POSITION: Senior Safari Operations Assistant

DEPARTMENT: SAFARI OPERATIONS

REPORTING TO: SAFARI OPERATIONS MANAGER

At Asilia we aim to be an organization that offers Better Experiences and Strong Positive Impact.

We give people joy and appreciation in iconic wildlife & wilderness areas in a way that makes a positive lasting impact on the environment and its people. Behind the scenes, we diligently build our operational, sustainable, and marketing/sales capabilities and access to capital to enable scaling up the experience and impact.

As a Safari Operations Assistant, your roles are vital in perpetuating our company’s aims, goals, and objectives!

This Job Description is your guide to achieving these objectives by outlining your daily duties & responsibilities. WE

BELIEVE IN BETTER!!

SCOPE AND PURPOSE OF THE JOB:

To reconfirm safari and to communicate between office and guide before, during and after safari to ensure guests have a memorable stay.

DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS

Daily Duties

Capture and input guest feedback into the Guest Revu system to monitor and enhance the overall safari experience.

Responsibly manage and respond to the duty phone, addressing inquiries and issues as they arise.

Be adaptable and ready to undertake additional responsibilities as assigned by senior staff, contributing to the overall success of safari operations.

Oversee and manage the ground operations of transfers and safaris, ensuring timely and efficient execution of transportation services for a greater guest satisfaction.

Manage and reconcile fuel usage for safari vehicles, maintaining accurate records and ensuring efficient fuel management.

Book 3rd Party Vehicles when necessary

Book All the lunch boxes request to 3rd Party for Full Board Guest.

Working on Reconciliation of the vehicle days, with Finance Team

Preparing of Invoice and Safari Ops Report to Management.

Be adaptable and ready to undertake additional responsibilities as assigned by senior staff, contributing to the overall success of safari operations.

Requirements

Diploma in Tourism or any other related field
Proven work experience (at least 5 years’ experience).
Familiarity with Computer Applications and programs
Able to work into multi-cultural environment.
Strong multi-tasking skills.
Excellent organizational skills.
Commitment to a high level of customer service.
Ability to handle sensitive matters with efficiency and discretion.
Must be able to speak English fluently, other languages an advantage.

Essential Skills

Trustworthiness:
Strong sense of integrity, ensuring trustworthiness in all professional dealings.
Ability to Work Under Pressure:
Demonstrated ability to thrive under pressure and meet deadlines, ensuring timely completion of tasks.
Clear Communication Skills:
Excellent communication skills with an emphasis on providing clear, timely, and candid information.
Independent Worker with Problem-Solving Attitude:
Proven ability to work independently with minimal supervision, coupled with a proactive problem-solving attitude.
Computer Literacy:
Proficient in computer literacy to effectively operate and navigate online management systems.
Faultless Administration Skills:
Impeccable administration skills, ensuring accuracy and efficiency in all procedures.

APPLICATION:

If you meet the requirements and are interested in this exciting opportunity, please submit your application and resume in a single PDF document by March 21, 2024, to joel@asiliaafrica.com

Kindly label your application with the heading ‘APPLICATION FOR SENIOR SAFARI OPERATIONS ASSISTANT ‘ for proper consideration.

Only shortlisted candidates will be contacted.