Relationship Manager Job Vacancy at Ecobank

Relationship Manager Job Vacancy at Ecobank

Relationship Manager 

Ecobank

Job summary

Achieve all operational excellence and financial targets through business growth and development set by the bank at the branch level.

Key responsibilities

Business performance

• Deliver sales, revenue, deposits, risk assets, targets, and efficiency ratios.
• Prepare and deliver on approved branch budgets.
• Manage costs strictly, including reviewing both direct and indirect costs generated by the branch.
• Achieve a cost/income ratio in the branch.

Relationship management & customer service

• Deliver on customer service standards, acquisition and client satisfaction levels.
• Retain high-performing clients and grow share of wallet in the target market.

People management & teaming

• Build and develop a high-performing team.
• Drive performance development and coaching to achieve productivity and efficiency.

Process, controls, and operation performance

• Ensure compliance with operational risk requirements.
• Comply with branch layout standards, KYC, and operating & risk policies and procedures.

Strategic initiatives

• Expand approved market reach.

Qualifications & experience

• Educational background: Bachelor’s or Master’s degree in Banking, Business Administration, Economics, Finance, or other related fields.
• Professional experience: At least 5 years in relationship management and branch operations.

Application instructions

If you meet the selection criteria, submit your Curriculum Vitae by August 15, 2025 to

[email protected]

Only shortlisted candidates will be contacted.