Receptionist Supervisor at Farm Of Dreams Lodge

Receptionist Supervisor at Farm Of Dreams Lodge

Farm Of Dreams Lodge

Dar es Salaam

POSITION: RECEPTIONIST SUPERVISOR (1 POST).

REPORTING TO: OPERATION MANAGER.

Duties & Responsibilities

Supervises front desk team members to ensure efficient and smooth operation.
Great and welcome all guests, assist them with check-in, check-out and maintains a friendly, cheerful and courteous demeanors at all times.
Controls cash transactions at the front desk and cross check all billing instructions are correctly updated.
Attending to the H.O.D morning briefing.
Participate in the room’s inspection before the check in of the guests.
Answer all company’s phone calls from internal and external.
Build strong relationships and liaise with all other departments.
Resolve customer issues, complaints, problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality service

Education and Qualification.

Certificates or diploma in hotel management.
2+ years of previous experience as a front office supervisor or a related role preferred.
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
Solid customer service skills
Excellent leadership, team building, and management skills
Encouraging to team and staff; able to mentor and lead
Excellent verbal and written communication skills
In-depth understanding of the lodge operations.

Job Application Procedure:

Farm of Dreams Lodge is an equal opportunity employer.

Only shortlisted candidates will be invited for the interview.