Order Desk Officer Job Opportunity at Sandvik
Job Overview
Order Desk Officer
Sandvik
Mwanza
Sandvik is a global high-tech engineering group
Job Profile
First interface to customers to provide a world-class customer service to both existing and prospective customers.
- To provide customer support and queries as required.
- To support the achievement of Sales targets by ensuring all orders are processed and completed within relevant guidelines.
- To act as first point of contact for customers from inquiry to order.
- To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.
- Manage and develop existing business in line with customer segmentation, rules, and procedures.
- Liase with the inventory planners and secure the replenishment stock for customers.
- Answering all incoming customer calls/emails in a professional manner.
- Receive, process and expedite parts orders and enquiries for customers.
- Handle complaints from customers, liase with relevant Supervisors and Managers to ensure appropriate action is taken.
- Educate customers on the product/services available to them.
- Being able to work with Sandvik’s ERP and all integrated systems and applications
Your Profile
- Degree/Diploma in Logistics/Supply Chain/Procurement
- 2-4 years’ experience in a Customer Service Role.
- Relevant Experience in the Mining Industry is an added advantage
- Knowledge and experience with ERP systems (i.e., SAP, Aurora)
- Experience handling customer queries and complaints
- Excellent listening and communication skills
