Merchant Support Executive Job in Kenya – Equity Bank

Merchant Support Executive Job in Kenya – Equity Bank

Equity Bank

Merchant Support Executive

Description

Participate in Consumer education, Merchant Forums, PR events aimed at increasing merchant and customer education, conferences and Expos.
On site visits to High Value Merchant for training support
Co-ordinate Marketing activity including poster, dangler, sticker distribution to newly acquired merchant accounts and other above the line or below the line activity; and including working with internal and external teams to execute marketing objectives.

Support the Finserve Operations team on customer support issues like reversals and resending of transactions, managing downtimes and escalation to then Support function for customer issues beyond rights given.
Activating Merchant Accounts through sale team and resolving enterprise customer issues with reference to this tool. Co-ordinate with compliance to ensure that applications have met minimum account set up requirements.
Conduct training needs analysis based on merchant needs, changes in technology and market feedback.
Preparation of Educational merchant & partners materials such as SMS broadcasts and bulletins
Ensure weekly reports are submitted on time and work on any other reports as may be required as per the set timeline
Ensure all training materials for products and services are delivered within the set deadline

Qualifications

Bachelor’s degree
1 year of experience in administration
2 years of experience from financial and or telecommunications will be an advantage

How to Apply

CLICK HERE TO APPLY.

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