Johari Rotana Job Vacancy — Front Desk Agent | August 2026

Johari Rotana Job Vacancy — Front Desk Agent | August 2026

Front Desk Agent

Johari Rotana

Company Overview  

Johari Rotana is a premier 5-star luxury hotel located in the heart of Dar es Salaam, operating under the renowned Rotana Hotel Management Corporation. Offering world-class hospitality, luxury accommodations, and state-of-the-art amenities, Johari Rotana is dedicated to delivering memorable experiences to business and leisure travelers alike.

Position Summary

• Job Title: Front Desk Agent

• Organization: Johari Rotana (Rotana Hotel Management Corporation)

• Job Location: Dar es Salaam, Tanzania

• Department: Front Office

• Reporting To: Front Office Supervisor / Duty Manager

• Employment Type: Full-Time / Permanent

Job Purpose

The Front Desk Agent delivers prompt, courteous, and personalized service to guests throughout their journey—from arrival to departure. This role is responsible for seamless check-in and check-out procedures, guest orientation, front desk cashiering, and maintaining the highest levels of guest satisfaction and privacy.

Key Responsibilities & Accountabilities

• Guest Relations & Customer Service:

  • Personally greet guests by name, assist with check-in procedures, and escort guests to their rooms.

  • Provide comprehensive room and hotel orientation, answering queries regarding hotel facilities, operating hours, promotions, and local attractions.

  • Deliver personalized service to create memorable experiences and maintain high guest satisfaction scores.

• Front Desk & Cashiering Operations:

  • Process guest check-ins, check-outs, and account settlements accurately using computerized Front Office systems.

  • Post incidental charges correctly and adhere strictly to hotel cashiering standards, financial controls, and procedures.

  • Maintain up-to-date awareness of daily room rates, promotions, packages, and hotel occupancy levels.

• Compliance, Privacy & Standards:

  • Protect guest privacy by ensuring strict confidentiality of guest details and room information.

  • Uphold hotel policies, standard operating procedures (SOPs), and service standards at all times.

Candidate Qualifications, Skills & Experience

Education & Experience:

• Educational Background: Degree or Diploma in Hospitality Management, Hotel Management, or a related field.

• Work Experience: Prior front office/reception experience within a reputable or star-rated hotel environment.

• System Knowledge: Experience with PMS platforms like Opera is a strong advantage.

Languages & Communication:

• Fluency in spoken and written English is essential.

• Proficiency in Swahili or additional international languages (e.g., French, Arabic) is an added advantage.

Core Competencies:

• Dynamic, proactive, and customer-driven personality with an approachable demeanor.

• Ability to work effectively under pressure in a high-volume, multi-cultural environment.

• Excellent problem-solving, interpersonal, and team-collaboration skills.

How to Apply

Interested and qualified hospitality professionals can apply directly through Rotana’s official career portal:

• Location: Dar es Salaam, Tanzania

CLICK HERE TO APPLY