Job Opportunity at Vodacom Tanzania – Digital Services Executive

Job Overview

Digital Services Executive

Vodacom Tanzania Plc

Role purpose:

  • Manages all digital products and company’s online channels
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  • roactively work with both IT and CORPS on improving digital customer touch points.
  • Manage and maintain in-house digital products and platforms.
  • Ensure compliances on all services under the portfolio.
  • Provide the necessary guidance and support to partners and other stakeholders
  • Prepare daily, weekly and monthly reports for all services under the portfolio and track them versus business case and budget
  • Develop a business relationship with other stakeholders from design to the launch of all products to ensure fully alignment within and outside the organization.

Key accountabilities

  • Develop a strong digital portifolio
  • Develop a working process on managing partners expectations while putting Vodacom interest first
  • Proactively manage product life cycle under your portifolio
  • Work with other teams within the commercial and technology functions in delivering to the fastest possible time to market
  • Monitor the technology trends and provide the necessary inputs and changes to digital products and services
  • Proactively learn the market trend and come up with the plans to address the challenges using digital solutions
  • Always monitor key KPI for improvement

Key performance indicators:

  • Increase in profitability as well as market share.
  • Proactively lead the partners in delivering products on time
  • Ensure Innovation drives the product roadmaps that lead to delivery of relevant products in the market
  • Always adhere to Compliances for both regulations and HSE

Core competencies, knowledge and experience

  • Excellent analytical and logical reasoning skills translated from consumer insights
  • Excellent communication skills
  • Strong stakeholder management skills
  • Ability to anticipate customer, competitor and market dynamics

Must have technical/professional qualifications:

  • 3+ years’ experience industry or functional experience.
  • Bachelor degree in Computer Science, IT, Business Administration, Marketing , Economics or its equivalent
  • Strong analytical skills and business acumen.
  • Strong understanding of technology, non-telecom services or design of the same with intelligence to understand ways of generating revenue in smart manner as per company procedures
  • Build and maintain relationship with key stakeholders in the value chain.
  • Telecommunications experience would be advantageous.
  • Strong understanding of managing projects.

Skills

  • Modern Marketing Leadership
  • Data Flow and Decisioning
  • Digital Marketing Analytics
  • Always on Marketing
  • Data Analytics and Insights
  • Social and Digital Marketing – Channels, Platforms and Tools
  • Campaign Development and Management
  • Business and Commercial Acumen
  • Customer Centricity

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