IT Support Assistant Job Vacancy at IITA

IT Support Assistant Job Vacancy at IITA

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future. Please visit https://www.iita.org/ for more information about IITA.
IITA is seeking qualified candidates to fill the positions listed below at its Eastern Africa Hub Office in Mikocheni, Dar es Salaam, Tanzania.

POSITION:  IT  SUPPORT ASSISTANT  SHORT-TERM CONTRACT

IITA-TZ-2026-DSM-005-STS-DAR ES SALAAM

The IT Support Assistant will support the IT Department.

Duty Station:   The position will be based at the IITA Mikocheni Office  in Dar es Salaam, Tanzania.

Core Responsibilities

• Assist to provide software and hardware support for all of IITA’s computer systems.
• Assist in support of end – users with IT related problems in a responsive and service-oriented manner.
• Assist in development and maintenance of the WLAN networks (Satellite, fibre, radios, Internet, ect)
• Assist in set – up, management and maintenance of IT related equipment.
• Assist to monitor back up jobs and ensure high level of completion success rate
• Assist to help put processes in place to maintain a stable network environment.
• Assist to trouble, shoot, installation and implementation of systems.
• Assist to develop and monitor performance levels of software and hardware and evaluate recommend and propose alternative methods of information processing.
• Assist in continuous improvement of network intrusion security and Antivirus protection procedures to achieve a secure and virus – free networking environment.
• Assist to maintain hardware and software maintenance agreements to ensure integrity of operation processes.
• Assist in maintenance of a comprehensive and functional inventory of IITA IT equipment (hardware and software).
• Assist in liaising with IT support staff at other IITA sites within the East and southern Africa region plus Headquarters.
• Assist to dissemination of specific procedures manuals for operating routines and network management tasks
• Assist in implementing IT policies, procedures, and standards.
• Provide support during meetings, workshops, and virtual sessions (e.g., setting up projectors, video conferencing tools).
• Liaise with external service providers for IT-related services when necessary.
• CCTV installation, maintenance, and configuration
• Wireless network support and maintenance
• Perform any other duties as may be assigned.

Required Qualifications and Experience

• Bachelor’s degree in information technology, Computer Science, or a related field.
• At least 1–3 years of relevant experience in IT support.
• Basic knowledge of networking, operating systems (Windows/Linux), and common office applications.
• Experience with troubleshooting hardware and software issues.

Skills and Competencies:

• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Customer-service oriented with a proactive attitude.

General information:   

The duration of the contract is one year renewable, subject to performance and availability of funds. This is a nationally recruited position and IITA offers a competitive remuneration package.

Interested applicants should complete the online application on the IITA website  https://apply.workable.com/iita/#jobs attaching a cover letter, curriculum vitae, and copies of certificates. The application must include the names and e-mail addresses of three professional referees.

IITA is an equal opportunity employer and is committed to building a diverse workforce, particularly welcoming applications from women. While all applications will be acknowledged, please note that only shortlisted candidates will be contacted

Closing date for applications: Tuesday 28^th Apil 2026. Please note that only shortlisted candidates will be contacted