IT Applications and End User Support Specialist at KCB Bank

IT Applications and End User Support Specialist at KCB Bank

IT Applications and End User Support Specialist

KCB Bank

JOB PURPOSE

The IT Applications and End User Support Specialist will provide support to the Banking Applications including T24, ESB, Clearing systems, instant card issuing system, credit Quest, Credit Data Beureu, SWIFT, K-Printer, Oracle Fusion and other emerging applications through testing, monitoring, and reporting of the applications hence improving on the overall performance of the business using the available technologies.

IT Applications and End User Support Specialist will also be responsible for installing, configuring, and maintaining these applications, as well as providing technical support and troubleshooting issues that arise and report all application incidents as per the Bank policy.

KEY RESPONSIBILITIES

• Maintain optimum system availability figures for Banking Applications ie T24, ESB, Clearing Systems including MIPS, TACH, TISS, IBCM, Credit Data Beureu and any other emerging applications.
• Provides prompt, efficient, quality service to end-users.
• Resolve and allocate all calls logged in SmartFix which are assigned to KCBT and follow up on the resolution of all calls assigned to group support team as per SLA between IT and business as well as between IT and Central team.
• Conduct training sessions in different Banking applications to enhance users’ proficiency in utilizing communication tools effectively.
• Respond to user queries and troubleshoot issues promptly and report any application incidents as per the Bank policy and procedures.
• Proactive monitoring of all Banking applications and provide system statistics, performance, and reports to aid management decision. Perform BCM testing to ensure business continuity incase of any system failure.
• Provide guidance on how to use new applications/systems which has been introduced in our Bank to the respective users and provide basic troubleshooting training to IT Champions in our branches.
• Maintain accurate documentation for different Banking applications configurations, procedures, and troubleshooting guides.
• Adheres to KCB Bank IT standards and procedures in performing duties.
• Collaborate with other IT teams to resolve complex issues promptly.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

• Education Bachelor’s degree Software Engineering, Computer Science, Information Technology, Computer
• Engineering

Professional Qualifications

• ITILv3 or v4, Database
• Administration (OCA, MSSQL),
• MCSA, MCSE, Software
• Engineering, Linux

Skills and Experience

• Working knowledge of Banking Applications including Co Banking system.
• Knowledge of relational databases i.e., Oracle, MSSQL
• Programming skills

Business Behaviours:

• Excellent communications and engagement skills
• Strong attention to detail and personal effectiveness
• High-level of integrity
• Strong skills at relationship building

Experience

• Total Minimum No of Years Experience Required

Apply Before: 09/04/2025, 01:00 PM

How to Apply:

CLICK HERE TO APPLY