Information Technology Officer at FHI 360 Tanzania

Information Technology Officer at FHI 360 Tanzania

Position: Information Technology Officer

Organization: FHI 360 Tanzania

Location: Dar es Salaam

Salary: TZS 40,000,000 – TZS 55,000,000 / year

Closing Date: September 23, 2026

Job Summary

The Information Technology Officer provides frontline technical support and operational IT services for FHI 360 staff and project offices in Tanzania. Serving as the primary point of contact for end-user support, this role manages workstation deployment, software installation, user account provisioning, asset inventory, and troubleshooting of laptops, mobile devices, printers, network connectivity, and productivity applications. Reporting to the IT Manager DTT, the position supports corporate IT infrastructure, implements security standards, and assists onboarding/offboarding processes for a growing workforce.

Key Responsibilities

• Technical & End-User Support: Provide first-line technical support for desktops, laptops, printers, mobile devices, videoconferencing tools, and Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).

• Device & System Management: Configure, deploy, and maintain hardware and software. Identify root causes and resolve routine hardware, software, and connectivity issues.

• Account Provisioning: Manage the provisioning and deprovisioning of user accounts, email access, MFA enrollment, password resets, and application permissions.

• Asset & Inventory Control: Maintain precise records of IT assets and software licenses in organizational asset management systems, supporting asset tracking, replacement, and disposal.

• Network & Infrastructure Support: Support office networking equipment, meeting room technology, and technical setup for new office locations, field activities, workshops, and remote sites.

• IT Security & Compliance: Support endpoint security procedures, device compliance requirements, antivirus monitoring, and system patching; document and report security incidents or policy violations.

• Incident Management & Training: Track support tickets to ensure timely incident resolution, document incident logs, and provide end-user technology training.

Qualifications & Experience

• Education: Diploma in Information Technology, Computer Science, Information Systems, or a related field.

• Experience: 2 to 4 years of hands-on IT support experience.

• Certifications (Preferred/Advantageous): Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), CompTIA A+, CompTIA Network+, ITIL Foundation, or Google IT Support Professional Certificate.

• Core Competencies: Strong knowledge of Windows OS, basic networking (TCP/IP, Wi-Fi, VPN), helpdesk ticketing, and asset management systems. Excellent customer service, troubleshooting, and communication skills.

Work Conditions & Travel

• Travel: Less than 10% domestic travel.

• Physical Demands: Typical office environment. Stationary position for ~50% of the time, operating computers and standard office equipment.

How to Apply

Interested candidates should submit their application online including an Application Letter, Curriculum Vitae (CV), Photocopies of Certificates, and names/addresses of three (3) professional referees.

CLICK HERE TO APPLY

FHI 360 is an Equal Opportunity Employer. Only shortlisted candidates will be contacted.