ICT Specialist – Subsidiary Support at CRDB Bank PLC

ICT Specialist – Subsidiary Support at CRDB Bank PLC

Position: ICT Specialist – Subsidiary Support

Organization: CRDB Bank PLC

Location: Tanzania Head Office, Dar es Salaam

Department: Department of ICT

Reporting Line: Senior Manager ICT Strategy & Reporting

Closing Date: September 29, 2026

Job Purpose

The ICT Specialist – Subsidiary Support works within CRDB Bank PLC’s ICT department to provide technical support across all aspects of the bank’s subsidiary IT portfolio. Working across Development, Finance, IT, and Operations, this role analyzes business needs, designs and validates technical solutions, executes project implementations, and ensures continuous operational efficiency. The position provides end-user technical support, oversees digital strategy implementation across subsidiaries, and manages production systems to meet evolving business demands.

Key Responsibilities

• System Selection & Subsidiary Support:

  • Support the selection, implementation, and quality assurance of new IT systems for all CRDB Bank subsidiaries.

  • Identify opportunities for IT application portfolio consolidation and optimization across the organization.

  • Partner with Infrastructure, Operations, and Information Security teams to ensure adequate application performance, proper system monitoring, and compliance with security standards (e.g., ISO27001).

• Application Architecture & Asset Management:

  • Oversee subsidiary application architecture, integration risks, and global system/process consolidations.

  • Manage proactive software licensing compliance and vendor contracts for subsidiary solutions.

  • Maintain knowledge management processes and data assets across all subsidiaries.

• Production Systems & Incident Management:

  • Monitor and support production systems across subsidiaries, handling system modifications, routine maintenance, and service delivery.

  • Track and resolve support issues reported via the IT Service Management (ITSM) tool, email, social media, and direct subsidiary channels.

  • Manage vendor incident/problem escalations, ensuring timely application of updates and fixes.

• Stakeholder Engagement & Governance:

  • Collaborate with functional business stakeholders to align IT intake and prioritize requests against clear business objectives.

  • Participate in regular subsidiary review meetings covering performance, quality, and service improvement.

  • Address audit findings and regulatory inquiries within agreed timelines, ensuring identified risk or security gaps are promptly remediated.

Qualifications & Experience Required

• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.

• Certifications: Professional qualification in ITSM frameworks (e.g., ITIL Foundation/Intermediate or COBIT) is required.

• Experience:

  • Minimum of 3 years of experience in IT management, system administration, or related technology environments.

  • Hands-on experience with enterprise banking application environments (payments, core banking, digital channels, office applications).

  • Proven experience in vendor management, SLA tracking, and executing large-scale IT infrastructure rollouts.

• Technical & Soft Skills:

  • Strong ability to translate complex business needs into clear technical requirements.

  • Excellent troubleshooting, organizational, and project prioritization skills in a fast-paced environment.

  • Strong communication and stakeholder management abilities across multi-subsidiary structures.

Company Commitments

• ESG & Sustainability: CRDB Bank upholds Sustainability and ESG practices and encourages like-minded applicants.

• Diversity & Inclusion: Applications from women and individuals with disabilities are strongly encouraged.

• Recruitment Policy: CRDB Bank does not charge any application or recruitment fees at any stage.

How to Apply

Interested candidates should apply through the CRDB Bank Careers Portal before the application deadline on September 29, 2026.

CLICK HERE TO APPLY

Only shortlisted candidates will be contacted.