Head; Retail Governance & Controls Job Opportunity at NMB Bank

Head; Retail Governance & Controls Job Opportunity at NMB Bank

NMB Bank

Dar es Salaam

Head; Retail Governance & Controls (1 Position(s))

Job Location :Head Office, Hq

Job Purpose:

Work closely with branches and Head Office departments to provide leadership and guidance on all control issues, coordinate remediation, ensure accounts opened are KYC compliant as well as safeguarding the bank against fraud, income leakage and misappropriation by ensuring robust and effective controls while overseeing the management of Retail loan portfolio.

Main Responsibilities:

Strategic Focus

Ensure sound Information risk, governance & control environment within the branch network function through proactive identification, review and monitoring of risk and governance issues.
Ensure integrity of business continuity management and reconciliation principles, methodologies, and strategy within the business.
Ensure End to end management of Risk Control Assessment (RCA) framework for Retail Banking are relevant, current and that the controls established are complied with.
Ensure snap checks are carried out effectively and are linked to RCA.
Attend Disciplinary and Anti-Fraud meetings.
Provide clear, regular, comprehensive reporting on branches’ risk and control’ performance to the Chief Retail Banking.
Spearhead holistic digestion for all branch Audit reports by internal auditors, external auditors, and BOT bank examiners by analyzing the findings into People, Process and System and ensuring the root causes are identified and closed timely by respective Branch Managements and/or respective support departments at HO and subsequently realize Audit, Regulatory & Governance requirements.
Ensure loan portfolio quality is within acceptable risk levels.
Stimulate lending risk awareness and adherence to lending processes, procedures and policies, controls and lending governance by Branch Managers, Business Centre Managers, Relationship Managers and Relationship Officers.
Ensure end to end credit delivery process is working properly through recommending standardization of processes and procedures, recommending to management on changes to improve efficiency, accountability, and alignment among stakeholders.
Analyze Risk Events recorded in the system monthly to identify control lapses and put in place preventative and remediation actions.
Drive relationship with the Forensics and investigation unit to understand the causes and culprits of fraud, gain advice, and/or participate in Management decisions on the best way possible to handle and avoid recurrence of such fraud incidences.
Institute desired controls, such as checks and balances, on various operations/processes especially those perceived as higher risk.
Participate in quality assessment of operation projects prior- and post- launch.

Leadership & People Management Focus

Inspire and lead team to deliver exceptional performance and levels of Service to all branches by ensuring staff understand the context of their role (job profiles) in relation to the department and NMBs strategy.
Empower the branch Quality Assurance Team to act as a think tank for advising the management team on controls improvement aspects, loan processes, documentation, and cost saving initiatives within Retail banking.
Accountable for effective resource planning, management, reporting and coordination of projects/initiatives to deliver change in line with availability and business requirements.
Monitor the implementation of poor performance policy by ensuring all poor performing staff are managed through performance improvement plans (PIPs)
Build and develop a high performing team through embedding performance development culture.
Determine and manage Training & Development Needs Analysis and Succession plans for direct reports.
Create an environment to empower and motivate staff and ensure they are recognized through our approved NMB recognition schemes.
Change Management and ensuring that issues are addressed.

Operations Focus

Ensure that branches are operating at an optimal level and have sufficient manpower for efficiency and controls.
Implement control processes to ensure that all elements of operational risk e.g., fraud, follow up long outstanding items, effective training to stakeholders, audit recommendations are managed effectively.
Contribute to the development and implementation of policies covering reconciliation of Internal accounts transactions for Retail Banking.
Ensure branches have the adequate working tools and all new outlets meet control standard required.
Work closely with third parties as deemed appropriate to mitigate risks to the bank and customers.
Oversee the co-ordination and execution of periodic testing of control practices surrounding various bank operations through reviews, and challenging and approval of plans, scope, reports, and courses of action.
Initiate or advise process owners in developing, reviewing, and implementing process manuals (policy documents and procedure manuals/user guides)
Promote operational quality and control through awareness trainings/coaching to stakeholders to improve best practice.
Monitor customer satisfaction through feedback and decreasing trends of outstanding and other operational issues/incidents (control side)
Agree targets and take accountability for the overall achievement of performance objectives for the Internal Controls, Information Risk & Governance teams in terms of Employee satisfaction, Customer experience, Cost performance, and Risk & rigor management.
Ensure full compliance, provide oversight as well as monitor the implementation of various Consumer Protection requirements across business area/Unit.

Knowledge and Skills:

• Business understanding of retail banking, its related risk and governance.
• Excellent knowledge credit procedures, policies, standards, and financial markets
• Sound knowledge of Retail banking loan products, Retail Banking process, banking regulations, markets, and environments.
• Interpersonal skills/relationship management, negotiation and influencing skills at a senior level.
• People management and team building
• Performance management
• Ability to influence.
• Business management
• Coaching
• Presentations and Communication skills
• Planning and organizational skills
• Excellent analytical abilities
• Project Management skills
• Time management
• PC skills
• Report writing
• Passionate about operational risk
• Highest integrity, moral and ethics.

Qualifications and Experience:

• Bachelor’s degree in business related fields.
• Master’s degree will be of an added advantage
• Risk Management certifications will be of an added advantage.
• Minimum of 10 years’ experience in a Governance and Control role preferably in Banking and Finance
• Industry, 5 of which being at a senior level in a reputable financial Institution.
• Experience in building and developing high performance teams.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 09-May-2024Job closing date : 23-May-2024

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