Head of Branches at Diamond Trust Bank (DTB)

Head of Branches at Diamond Trust Bank (DTB)

Title: Head of Branches
Location: Head Office

Job Purpose: To provide strategic leadership and direction to branches, driving business growth, ensuring excellent customer service and to ensure that the branches are compliant on Audit and Compliance requirements.

Duties

Leadership: Develop and implement branch strategies to achieve business objectives.
Branch Operations: Oversee daily operations to ensure efficient customer service delivery.
Team Management: Provide guidance and support to the branch teams.
Business Development: Identify opportunities to grow the customer base and increase revenues.
Ensure compliance with regulatory requirements/internal procedures and mitigate operational risks.
Identify areas of improvements in processes and performance metrics to bring in more efficiency and reduce costs.
Stakeholder management: build relationships with key stakeholders including customers, employees and partners.
Any other tasks as assigned by Supervisor from time to time.

Requirements

Bachelor’s Degree in Banking & Finance, Economics, Accounting or related field.
Minimum experience of 10 years in Branch management or similar leadership role.

Personal Attributes

• Strong service ethic.
• Excellent communications skills.
• Good decision-making skills and response to high-pressure situations.
• Strong evaluation, communication and reporting skill..

Application Instructions
Successful candidates will be contacted within 14 days after the deadline of submission.

Please send your application letter and CV to: Email: [email protected]
Deadline: 18 November, 2025