Guest Relations Officer at Kunduchi Wet ‘N’ Wild Water Park

Guest Relations Officer at Kunduchi Wet ‘N’ Wild Water Park

Position: Guest Relations Officer 

Kunduchi Wet ‘N’ Wild Water Park

Location: Kunduchi Water Park, Dar es Salaam, Tanzania

ABOUT KUNDUCHI WATER PARK:

Kunduchi Waterpark is one of East Africa’s premier water entertainment destinations, offering a wide range of exhilarating water slides, leisure pools, and family-friendly attractions. We strive to deliver an unforgettable experience to all our visitors, and we’re looking for a passionate and dynamic Guest Relations Officer to join our team and help elevate the experience for our valued guests.

JOB SUMMARY:

We are seeking for a friendly and enthusiastic Guest Relations Officer to join our team. This role is perfect for someone with a passion for providing excellent customer service and ensuring that our visitors have an unforgettable experience.

KEY RESPONSIBILITIES:

• Welcome and assist guests as they enter the park.
• Provide detailed information about the park’s attractions, safety measures, rules, and regulations.
• Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring high levels of guest satisfaction.
• Monitor guest feedback and communicate trends or recurring issues to management for continuous improvement.
• Assist in organizing events, promotions, and group bookings to ensure a memorable experience for guests.
• Perform any other tasks as needed to ensure excellent guest relations and park operations.

REQUIREMENTS:

• Excellent communication skills (English and Swahili preferred).
• Previous customer service experience is an advantage.
• Friendly, approachable, and professional attitude.
• Ability to work well under pressure and as part of a team.
• Flexibility to work weekends and public holidays.

HOW TO APPLY:

you are passionate about safety, customer service, and enjoy working in a dynamic, fun environment, we would love to hear from you! Please submit your updated CV along with a cover letter outlining your interest in the role and any relevant experience to the Human Resources Department at Kunduchi Water Park.

Email: [email protected]

Address: Kunduchi Water Park, P.O. Box 361, Dar es Salaam, Tanzania

Application Deadline: 30th November 2024