Front Office Manager at Zanzibar White Sand Hotels | August 2026

Front Office Manager at Zanzibar White Sand | August 2026

Front Office Manager – Zanzibar White Sand Luxury Villas & Spa

Company Overview

Zanzibar White Sand Luxury Villas & Spa is an exclusive, award-winning luxury retreat set along the pristine shores of Paje, Zanzibar. A proud member of Relais & Châteaux and distinguished as the only property on Zanzibar with a Michelin Key, the resort offers private villas, eco-conscious luxury, world-class dining, a luxury spa, and bespoke island experiences.

🏝️ Relais & Châteaux Excellence: We combine refined, personalized luxury with an intimate, family-owned spirit, setting the global benchmark for hospitality in the Indian Ocean.

Position Summary

• Job Title: Front Office Manager

• Organization: Zanzibar White Sand Luxury Villas & Spa

• Job Location: Paje, Zanzibar, Tanzania

• Job ID: 140230

• Career Level: Middle / Senior Management

• Open Positions: 1

• Application Deadline: August 17, 2026

• Employment Type: Full-Time / On-Site

Compensation & Employee Benefits

• Base Salary: From USD 2,500 / month + performance bonuses.

• Accommodation: Complimentary single accommodation on-site within the resort.

• Meals: Three complimentary meals per day.

• Travel & Visa: Fully covered work visa fees + annual leave flight tickets.

• Healthcare: Comprehensive medical coverage.

Job Purpose

The Front Office Manager leads the front desk and guest relations operations, serving as a primary guardian of the resort’s service culture. This role ensures seamless arrival and departure experiences, personalized guest engagement, and effective cross-departmental coordination (Housekeeping, Reservations, F&B) to uphold Relais & Châteaux and Michelin Key standards.

Key Responsibilities & Accountabilities

• Departmental Leadership & Guest Experience:

  • Lead, mentor, and inspire the Front Office team to deliver warm, discreet, and tailored service.

  • Oversee guest arrivals, check-ins, stays, and departures, ensuring all preferences and special requests are anticipated and fulfilled.

  • Act as the welcoming face of the resort, handling complex guest queries and resolving challenges with grace and professional authority.

• Operational & Inter-Departmental Coordination:

  • Maintain strong daily alignment with Housekeeping, Food & Beverage, Spa, and Reservations teams to guarantee seamless guest itineraries.

  • Utilize Property Management Systems (PMS) to track guest histories, room allocations, occupancy, and revenue goals.

  • Establish and refine standard operating procedures (SOPs) to maintain boutique 5-star quality controls.

Candidate Qualifications & Competencies

Experience & Education:

• Experience: Minimum 3 to 5 years of progressive management experience in Luxury Front Office or Guest Relations roles within boutique 5-star resorts or high-end luxury hotels.

• Education: Bachelor’s Degree, Diploma, or professional certification in Hospitality Management, Tourism, or a related discipline.

• Destination Knowledge: Prior experience in East Africa or Indian Ocean luxury island destinations is highly advantageous.

Technical & Language Skills:

• System Knowledge: High proficiency in Property Management Systems (e.g., Opera or equivalent PMS software).

• Language Proficiency: Fluent in English (written & spoken). Spoken French is a strong advantage; Swahili or additional languages are a plus.

Core Competencies:

• High emotional intelligence, discretion, and passion for luxury service.

• Proven leadership ability to inspire a diverse team while preserving an intimate hospitality environment.

• Outstanding problem-solving, operational planning, and organization skills.

How to Apply

Qualified luxury hospitality leaders are invited to submit their application before the closing date:

• Location: Paje, Zanzibar

• Closing Date: August 17, 2026

Please send your CV, cover letter, and professional references to: [email protected]