CVPeople Tanzania Job Vacancy – Customer Service Officer
Job Overview
CVPeople Tanzania Job Vacancy – Customer Service Officer
CVPeople Tanzania Job Vacancy – Customer Service Officer
CVPeople Tanzania | Full time
Dar es salaam, Tanzania | Posted on 03/19/2024
Responsibilities
- Receiving clients documentation
- Checking documentation to ensure that it is correct and complete
- Follow-up of clients for missing or required documentation
- Follow-up on clearing of consignments
- Keep clients regularly updated on the status of their consignments per clients requirement
- Record customer complaints and initiate corrective action
- Obtain required authority from credit control to pay disbursements
- Check daily update and ensure it is correct o Follow-up on clients settlement of company invoices
- Notify COM/HoD and Legal department of damages and potential claims
- Ensuring that all client communication is put in the file
- Creating a positive image of company always
- Ensure client needs and expectations are always met
- Informing clients when there are additional charges incurred during clearance and ensures that client accepts the same and files this communication for record
- Participate in all safety training as required
- Adhere to all HSE requirements of the project
Knowledge and Experience
- Degree in Business or any other related field
- Customer Service Training
- Certificate in Clearing and Forwarding will be an added advantage
- At least 2 years working experience
- Excellent Interpersonal skills
- Fully conversant with MS Office o
- Able to work under pressure to meet deadlines
