CVPeople Tanzania Job Vacancy – Client Operations Manager

CVPeople Tanzania Job Vacancy – Client Operations Manager

CVPeople Tanzania | Full time

Client Operations Manager

Dar es salaam, Tanzania | Posted on 03/19/2024

Responsibilities

• Co-ordinate & Manage all Customer-related clearance activities in conjunction with the various sections of the
• Department (i.e. Documentation, Customs clearance, Shipping, COLOG, Administration etc.)
• Manage his/her team in an efficient and pro-active manner in order to achieve smooth execution and coordination of the operations as well as reporting to the customers.
• Improve & Develop an Efficient & Effective Level of Service Delivery to Existing /New Clients as per agreed SOP’s & KPI’s.
• Manage COGNOS reports, ensuring Timely & Accurate Data capturing on SPOT – WAY.
• Ensure Monthly Client Review Meetings are conducted & clearance times achieved are as per the set KPI’s.
• Participate in all safety training as required
• Adhere to all HSE requirements of the project
• Oversee and supervise his/her dedicated team to ensure timely service delivery and accurate reporting to clients on the status of their shipments.
• Review all sets of new documents received to ensure that they valid quotations plus certificates from concerned regulatory bodies are in place to effect file validation.
• Ensure Timely notifications are sent by Operators (CSE) to respective clients on Documents received / pending as well as status of file opening.
• Organize & Conduct Daily Operations meeting with Port / Shipping / Declaration / COLOG & Operators (CSE)
• Team to ensure clear visibility on the clearance status.
• Coordinate and supervise all loading for its customers, in conjunction with the Port / Transport teams, and achieve zero loading delays to minimize the exposure to additional charges and improve the KPIs / Service Levels.
• Review Daily COGNOS report with the respective Operator to ensure timely and accurate data capturing on both SPOT / WAY.
• Ensure all technical issues on files such as TRA / Shipping Queries etc. are swiftly actioned and timely status updates sent to the client accordingly
• Review, Approve & Validate Drafts Invoices for Duty + Service.
• Check & Approve Expense Vouchers whilst managing Operational costs on files.
• Review and assess with COLOG team the status of empty return as well as timely invoicing of demurrage charges to clients.
• Review Supplies Invoices (i.e. transporters / Demurrage etc.) before HOD approval.
• In charge of the profitability of his/her client’s portfolio / shipments handled.
• Ensure that all operations are conducted within the QHSE standards of the Group, and ensure that all activities are conducted within the prevailing laws and regulations

Knowledge and Experience

• Degree holder in Business Administration, Logistics or any other related field
• Customer Service Training
• Minimum 4 years work experience (in clearing & forwarding would be an added advantage
• Excellent Interpersonal skills o Fully conversant with MS Office
• Ability to manage & lead a team
• Ability to communicate effectively
• Ability to work independently & Pro-actively
• Organised

How to Apply:

CLICK HERE TO APPLY