Customer Service Officer II at Benjamin Mkapa Hospital

Customer Service Officer II 

Benjamin Mkapa Hospital

November, 2023

VOLUNTEERS VACANCIES ANNOUNCEMENT
Ref: GA.318/360/01/225

Benjamin Mkapa Hospital is established under the Government Notice No.453 of 2015 which was gazetted by the government on 16th October, 2015 after its inauguration on 13th October, 2015. The establishment of this hospital emanates from the intention of 4th term President of United Republic of Tanzania Dr. Jakaya Mrisho Kikwete to have a hi-tech and modern diagnostic treatment center in Tanzania by 2015 aiming at reducing government burden resulting from referring patients abroad.

The hospital has 400 bed capacity that serve both in and out patient from within and outside the country. At this moment the hospital provides a broad range of health services including Emergency Medicine, Intensive Care Unit (ICU), Imaging (Magnetic Resonance Imaging (MRI), Computerized Tomography Scan (CT scan), Mammography, X-ray, Ultrasound, Angiography, Cath-Lab, Laboratory Services, Surgical Services and Radiotherapy Services.

Customer Service Officer II – 1 POST

DUTIES AND RESPONSIBILITIES

To participate in attending and responding to customers’ inquiries;
To participate in handling and resolving customer complaints;
To participate in obtaining information requested by customers To respond to customer calls and inquiries;
To receive and forward customer complaints to relevant officers;
To keep records of interactions and transactions with customers;
To participate in educating customers on the services provided by BMH; and
To perform any other related duties as may be assigned by supervisor.

QUALIFICATION AND EXPERIENCE

Holder of Bachelor Degree in one of the following fields: Entrepreneurship, Customer Service Management, Economics, Planning, Statistics, Business Administration majoring in Marketing, Corporate Management, Finance and Commerce or any other related qualifications from a recognized Institution.

REMUNERATION

50% incentive package in accordance to Ministry of Health Workforce Volunteering Guideline.

GENERAL CONDITIONS.

Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable contacts;
Postal address/post code, e-mail and telephone numbers; ii. Applicants must attach their certified copies of the following certificates:-
Postgraduate/Degree/Advanced Diploma/Diploma/Certificates;
Postgraduate/Degree/Advanced Diploma/Diploma transcripts;
Form IV and Form VI National Examination Certificates;
Professional Registration and Training Certificates from respective
Registration or Regulatory Bodies, (where applicable);
Birth certificate; iii. Attaching copies of the following certificates is strictly not accepted:-
Form IV and form VI results slips;
Testimonials and all Partial transcripts; Certificates from foreign examination bodies for Ordinary or Advanced level education should be verified by The National Examination Council of Tanzania (NECTA).
Professional certificates from foreign Universities and other training institutions should be verified by The Tanzania Commission for Universities (TCU) and National Council for Technical Education (NACTE).

Deadline for application is 15th November, 2023.

Only shortlisted candidates will be informed on the date of interview and;

A signed application letter should be written either in Swahili or English and Addressed to Email: info@bmh.or.tz or

Executive Director,
Benjamin Mkapa Hospital,
P.O. Box 11088,
DODOMA.

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