Customer Relationship & Operations Officer at Mixx by Yas Tanzania
Job Overview
Customer Relationship & Operations Officer at Mixx by Yas Tanzania
Customer Relationship & Operations Officer
Mixx by Yas Tanzania
Job Overview
Mixx is hiring a Customer Relationship & Operations Officer based in Dar es Salaam.Job posting service
Requirements
- University degree in business administration, social science, or related areas
- 3+ years of experience in Customer Care, related services, or related areas
- Fluent in English and Swahili
Core Responsibilities
- Perform weekly and monthly reconciliations for key corporate customers.
- Respond promptly and accurately to corporate customer queries according to SLAs.
- Identify customer needs and assist them in using specific product features.
- Conduct training sessions for corporate customers on products and services.
- Implement automation to address recurring customer queries, such as daily reports.
- Build and maintain strong relationships with corporate customers regarding support issues.
- Analyze and report product malfunctions and test different scenarios to troubleshoot issues.
- Update internal databases with technical issue details and relevant customer interactions.
- Monitor complaints, follow up, and ensure timely resolution of technical issues.
- Gather customer feedback, share feature requests, and inform customers about new functionalities.
Core Competencies
- Effective communicator and presenter.
- Eager to find bugs and flaws in a product or service.
- Problem Solving
- Customer Service
- Quality, effective, and efficient documenter.
- A team player, able to work well in multicultural environments.
- Able to build relationships quickly.
About the Company & Culture
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
If this description corresponds to you, grow with us by applying before November 25, 2025.
How to Apply:
