Chief Security Officer (CSO) / Security Manager (SM) at Ngorongoro Safari Lodge

Job Overview

Position: Chief Security Officer (CSO) / Security Manager (SM)

Company: Ngorongoro Safari Lodge
Location: Karatu- Arusha
Position: Chief Security Officer (CSO) / Security Manager (SM)
Reports to: General Manager.

Ngorongoro Safari Lodge is a high end five-star lodge in Arusha- Karatu area currently has available a position for Chief Security Officer/Manager. We are seeking an individual that has at least 5yrs experience, a clean record and Military experience.
Please apply by email with Resume, qualifications, availability, and a cover letter demonstrating suitability for the position.

Position Summary:

  • As a Security Chief Officer you will be responsible for the wellbeing, safety and security of all hotel guests, employees, their belongings and hotel assets.
  • You will be responsible in ensuring that all hotel properties are always safe and secure.
  • You will be responsible for managing your team of security officers.
  • Their work rosters, job performance and wellbeing.
  • You will also be required to present daily reports, records of comings and goings, requisitions, inter office memos as well as accurate reports of any incidents or misconduct.
  • Security Manager Duties and Responsibilities:
  • Direct and coordinate the activities of all security personnel.
  • Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
  • Ensure the safety and security of guest, staff, visitors and contractors at all times.
  • Responsible to manage all safety & security.
  • Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
  • Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
  • Oversees first aid program for guests and employees.
  • Assign duties and schedule security staff for balancing needs of the hotel and productivity standards.
  • Monitor security staff activity and coach subordinate performance.
  • Watch for suspicious persons entering, exiting, or loitering around the hotel public or guest areas.
  • Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and employees.
  • Ensure compliance with all security standards and preventative measures.
  • Monitor and follows proper key control guidelines in loss prevention and in the property.
  • Conduct investigations and compile reports on a timely manner for any incidents, theft, loss, accidents or any aspect that risk the safety of the hotel.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Develop and advise key personnel of emergency procedures.
  • Implements action plans to monitor and control risk.
  • Establish crisis management and contingency planning.
  • Conduct regular walk-through rounds for observing the entire hotel.
  • Supervision of all Security Personnel and giving clear direction on all security related aspects.
  • Coordinate with external police authorities in the investigation and handling of crimes, accidents, involving the hotel, its employees.
  • Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
  • Review and train new security officers according to hotels standards to maintain order throughout the hotel.
  • Be available 24 hours a day for genuine emergencies within the property.


  • Fluency in Kiswahili and English both written and spoken
  • Diligent in safety and security policies and procedures all times
  • 2-year degree from an accredited university or equivalent Security/ Military training
  • Proficiency in Computers, Fire and Safety systems, emergency first aid.
  • At least 5 years of experience in corporate security /military preferably worked in the hospitality environment.

Please send your application and resume not later than 30th JULY 2022 to [email protected]

Only shortlisted candidates will be contacted

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